- Troubleshoots, repairs, maintains, installs, and performs testing activities on various computer equipment, peripherals, data communication, and computer network systems.
- Assembles, installs, configures, and tests computer equipment or units of local area networks that use standard interface protocols.
- Consults with and assists manufacturer's representatives to install equipment; responsible for routine installation or modification projects; repairs, installs, and tests complex pieces of equipment or local area networks; submits equipment repair warranties.
- Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders; stocks and stores electronic components.
- Installs cable for phone system. Performs moves, adds, deletes, and other changes for phone uses. Sets up calling features such as automatic call distribution (ACD) groups, pick groups, call processing, and voice mail. Provides phone support and training to new users and solves miscellaneous phone problems.
- Performs preventive maintenance for computer, data communication, and/or peripheral equipment; tests and adjusts to appropriate standards.
- Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN).
- Investigates user problems and identifies sources; determines possible solutions; tests and implements solutions.
- Installs, configures, and maintains personal computers, Windows networks, Apple devices, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
- Performs software and application installation and upgrades.
- Maintains site licenses.
- Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develops and conducts various training and instruction for system users on operating systems and other applications; assists users to maximize use of networks and computing systems.
- Maintains confidentiality of information being processed, stored, or accessed by the end users.
- Provides technical support to all departments connected or utilizing the network and services.
- Coordinates assigned service requests to meet requesting department dates within established department standards.
- Test, evaluates, and recommends selections of standard components.
- Establishes and maintains effective working relationships with end users, vendors, and managers.
- 1-3 years of full-time work experience on a computer help desk
- High school diploma or equivalent
- AA or Bachelor's degree in a technical discipline such as computer science, information services, or related field, or equivalent experience
-
IT Help Desk Technician
2 weeks ago
Bucher & Christian Consulting, Inc. dba BCforward (BCF) Des Moines, United StatesIT Help Desk Technician BCforward is currently seeking highly motivated IT Help Desk Technician for an opportunity in Kent, WA Position Title: IT Help Desk Technician Location: Kent, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCf ...
-
Service Desk Technician
2 weeks ago
JT Logistics Des Moines, United StatesSupports the computing and telecommunication network operations for JT Logistics Solutions and all related and subsidiary companies. Supports and maintains phone systems, peripheral equipment, networks, communications equipment, software, and hardware needs. Maintains and monitor ...
-
Service Desk, Tier 2 Technician
2 weeks ago
RSM Global Des Moines, United StatesWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Help Desk Technician
1 week ago
Dymin Systems Urbandale, United StatesJob Description · Job DescriptionSalary: · Dymin Systems is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions to our clients and we are proud to share that same level of commitment to delivering an exceptional workplace to our employees If yo ...
-
Help Desk Technician
3 weeks ago
Dymin Systems Urbandale, United StatesJob Description · Job DescriptionSalary: · Dymin Systems is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions to our clients and we are proud to share that same level of commitment to delivering an exceptional workplace to our employees If yo ...
-
Senior Help Desk Technician
1 week ago
Dymin Systems Urbandale, United StatesJob Description · Job DescriptionSalary: · Dymin Systems is an industry leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and support to our large and technologically diverse customer base. We are proud to prioritize company culture first and p ...
-
Service Desk Technician I
1 week ago
Des Moines University West Des Moines, United StatesAt DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Service Desk Technician 1 to investigate and resolve computer software and hardware problems of users by performing the following general duties, which may vary ...
-
IT Help Desk/Technical Support Technician
2 weeks ago
Veenstra & Kimm, Inc. West Des Moines, United StatesPrimary Function: · The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations. · V&K Be ...
-
Travel Technician in State Of Iowa, IA
1 week ago
Patterns LLC Des Moines, United StatesDOM is looking for a desktop support technician as part of the IVRS IT Help Desk. This is an onsite position. · Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is looking for a desktop support technician as part of the IVRS IT Help Desk. This ...
-
Fresenius Medical Care Ames, United States Full timePURPOSE AND SCOPE: · The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from CAP 1. This position is accountable and re ...
-
Desktop Support Specialist
1 week ago
Strategic Staffing Solutions Des Moines, United StatesWe are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA Please read all of the following before applying. Please only local candidates to Iowa apply. · 7 months+ · W2 only, no c to c · M-F 8-5, on site in Des Moines, IA. No remo ...
-
Help Desk Specialist
2 weeks ago
Insight Global Des Moines, United StatesJob Description · Insight Global is seeking Desktop Support Specialist for one of our top Banking clients in Des Moines, IA. The Service Desk Technician will be on a Service Desk Team that supports internal supports as well as external supports to its members. This person will in ...
-
Help Desk Specialist
4 weeks ago
Insight Global Des Moines, United StatesJob Description · Insight Global is seeking Desktop Support Specialist for one of our top Banking clients in Des Moines, IA. The Service Desk Technician will be on a Service Desk Team that supports internal supports as well as external supports to its members. This person will in ...
-
PC Support Technician
2 weeks ago
TEKsystems Des Moines, United States: · -Looking for someone with an understanding of organization, communication, customer service. · -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. · -Role will involve taking questions from business partner ...
-
Service Desk Analyst
2 weeks ago
TEKsystems Des Moines, United StatesJob Description · Job DescriptionDuration · 6 Month(s) Contract to hire · Looking for someone who is looking for a long term opportunity to Grow. · 3rd Shift is Midnight to 8a. · Remote now and then onsite after COVID · Req Description · Description · The Service Desk Analysts ro ...
-
Temporary Post Construction Cleaner
2 weeks ago
Heritage Building Maintenance LLC Des Moines, United StatesThis is a temporary post-construction cleaner position. This position requires going to recently constructed job sites and providing janitorial duties including but not limited to cleaning up dust and debris, cleaning glass, floor treatments, etc. This position works closely with ...
-
Project Coordinator
1 week ago
Cloud Contents Des Moines, United StatesJob Description · Job DescriptionSalary: $50,000 + Commissions · Cloud Contents is a company leading personal property restoration. We specialize in working with customers and clients damage in a home or business caused by fire, water and mold. We are seeking to add a Team Membe ...
-
Help Desk Engineer
14 hours ago
Dymin Systems Urbandale, United StatesJob Description · Job DescriptionSalary: · Senior Help Desk Engineer (Tier 3) · Competitive salary based on your experience and qualifications along with flexible work-from-home options. · About Us: · At Dymin Systems, we're passionate about delivering top-notch IT solutions and ...
-
Help Desk Engineer
14 hours ago
Dymin Systems Urbandale, United StatesJob Description · Job DescriptionSalary: · Senior Help Desk Engineer (Tier 3) · Competitive salary based on your experience and qualifications along with flexible work-from-home options and benefits. · About Us: · At Dymin Systems, we're passionate about delivering top-notch IT ...
-
IT Deskside Support Lead
1 week ago
DMOS West Des Moines, United StatesAre you seeking the next step in your IT support career? Des Moines Orthopaedics Surgeons, P.C. (DMOS) is seeking an experienced self-motivated IT support technician individual to join our growing team. You will provide IT support to end-users within DMOS. This individual will be ...
Service Desk Technician - Des Moines, United States - LIVIT Staffing
Description
Job Description
Job DescriptionAbout the job
Supports the computing and telecommunication network operations for JT Logistics Solutions and all related and subsidiary companies. Supports and maintains phone systems, peripheral equipment, networks, communications equipment, software, and hardware needs. Maintains and monitors end-user workstations and productivity on local area network.
Duties and Responsibilities:
Administrative:
Supervisor sets overall objectives and determines available resources. Supervisor and employee consult to develop deadlines, projects, and activities. Employee plans and executes assignments, resolves most conflicts, coordinates work with others, and independently interprets policy. Employee keeps supervisor informed of progress, potentially controversial matters, or far-reaching implications.
Physical Requirements:
While performing the duties of this job, the employee uses his/her hands to manipulate objects and keyboard; reach with hands and arms; sit, stand, stoop, crawl, walk, talk, or hear. The employee also occasionally lifts and/or moves objects up to fifty pounds. Specific vision requirements of this job include close vision and distance vision. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Work Environment:
This job operates in a professional office environment, as well as the typical warehouse environment.
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel will be expected.
Qualifications:
Minimum Experience Required:
Minimum Education Required:
Education Preferred:
Competencies:
Communication -- The ability to ensure information is passed on to others who should be kept informed, express oneself clearly verbally and in writing, and understand others.
Customer Orientation -- The ability to demonstrate concern for satisfying one's external and/or internal customers.
Thoroughness -- Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.
Analytical Thinking -- The ability to tackle a problem by using a logical, systematic, sequential approach.
Teamwork -- The ability to work with others toward a common vision or goal.
Technical Expertise (IT/Systems) -- The ability to demonstrate depth of knowledge and skill in a technical area.
Time Management -- Spending time appropriately among people and projects to ensure goals are met.
Company DescriptionL I V I T A Staffing Agency stands as a premier Staffing Agency, dedicated to revolutionizing workforce solutions for businesses across diverse industries. Beyond merely filling roles and specialized positions, we prioritize the holistic well-being of our employees, recognizing that their satisfaction is the cornerstone of our success.
