-
Customer Care
2 weeks ago
Expert Pest Management Pittsburgh, United StatesJob description · Who are we? · Expert Pest Management is a well-established pest control company, servicing western pa. By protecting our customers' property and health for the past 47 years, we have built a great reputation with a strong team focus. We provide service for insec ...
-
Customer Care
3 weeks ago
Patron Technology Pittsburgh, United States Part time**Patron Technology** · **Customer Care - Part-time** · **Customer Care - Remote - Pittsburgh, PA - Part Time** · This is a work from home role that requires a quiet space to work and home WiFi - **post-pandemic some attendance in an office may be required in our Pittsburgh lo ...
-
Customer Care
1 week ago
ZOLL Medical Pittsburgh, United StatesCustomer Care - Product Techncal Support Specialist - Remote At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related service ...
-
Customer Care
1 week ago
ZOLL Medical Pittsburgh, United StatesCustomer Care - Product Techncal Support Specialist - Remote · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ...
-
Customer Care
3 weeks ago
ZOLL Services LLC (on SAM site) Pittsburgh, United StatesReference #: R10736 CMS · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagno ...
-
Customer Care
3 weeks ago
ZOLL Medical Pittsburgh, United StatesCMS · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patient ...
-
Customer Care Specialist
4 weeks ago
University of Pittsburgh Pittsburgh, United StatesFor more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at and check us out on social media: LinkedIn: @BHAS - Pitt Twitter: @Pitt. BASRV Facebook: @Pitt. BASRV - Serves as contact Customer Care, Specialist, Retail, Educati ...
-
Customer Care Specialist
5 days ago
Kiavi Funding, Inc. Pittsburgh, United States**Customer Care Specialist** · at Kiavi Remote **Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavis technology platform and innovative financing solutions, real estate investors are empowered to make inf ...
-
Customer Care Advocate
3 weeks ago
Zenith American Pittsburgh, United StatesTitle: Customer Care Advocate Department: Customer Care · FLSA: Non-exempt Status: Full Time · Date Posted: 12/14/2023 · Position Summary · The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, ...
-
Customer Care Specialist
5 days ago
University of Pittsburgh Pittsburgh, United States· Customer Care Specialist · For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at and check us out on social media: LinkedIn: @BHASPitt Twitter: @PittBASRV Facebook: @PittBASRV · Job Summary · Serves as contact for ...
-
Customer Care Specialist
4 weeks ago
University of Pittsburgh Pittsburgh, United States· Customer Care Specialist · For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at and check us out on social media: LinkedIn: @BHASPitt Twitter: @PittBASRV Facebook: @PittBASRV · Job Summary · Serves as contact for ...
-
Customer Care Advocate
3 weeks ago
Zenith American Pittsburgh, United StatesJob Description · Job DescriptionTitle: Customer Care Advocate Department: Customer Care · FLSA: Non-exempt Status: Full Time · Date Posted: 12/14/2023 · Position Summary · The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and pro ...
-
Customer Care Advocate
2 weeks ago
New York Life Pittsburgh, United StatesWhen you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your car ...
-
Customer Care Advocate
3 weeks ago
Giant Eagle Pittsburgh, United States Full timeDescription · Experience Required: 1 to 3 years. At least one year experience in a customer service, call center, production or related environment.At least one year of experience navigating computer system applications like Microsoft.One year experience in a remote, work from h ...
-
Customer Care Representative I
2 weeks ago
Quest Diagnostics Incorporated Pittsburgh, United StatesCustomer Care Representative I - Pittsburg, PA · Training Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST; ONSITE in Pittsburg, PA (must be able to train onsite for the first 4 weeks) · Anticipated Start Date: Monday, June 10th · Remote position after successful training comp ...
-
Customer Care Representative I
2 weeks ago
Quest Diagnostics Pittsburgh, United StatesOverview · Customer Care Representative I - Pittsburg, PA · Training Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST; ONSITE in Pittsburg, PA (must be able to train onsite for the first 4 weeks) · Anticipated Start Date: Monday, June 10th · Remote position after successful train ...
-
BDC Customer Care Specialist
2 weeks ago
Riverview Automotive Group Inc Pittsburgh, United StatesJob Summary We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. · Who We Are: LOCATION NA ...
-
BDC Customer Care Specialist
2 weeks ago
Riverview Automotive Group Inc Pittsburgh, United StatesJob Description · Job DescriptionJob Summary We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offe ...
-
Sea Logistics Customer Care Team Lead
3 weeks ago
Kuehne + Nagel Pittsburgh, United StatesSea Logistics Customer Care Team Lead |United States | US2042389 · Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Pittsburgh, ...
-
Bowser Automotive Inc Pittsburgh, United StatesBowser Automotive is seeking a Customer Care Representative to support the service departments. The Customer Care Representative's role will be to take calls and make calls to customers updating them on vehicles being serviced. · Essential Duties and Responsibilities: · Receive ...
Customer Care - Pittsburgh, United States - ZOLL Services LLC (on SAM site)
Description
Reference #:
R10736 CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices.
Job Summary
Available Shift(s)
*Availability on at least one weekend day required. Currently targeting first and second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET
Provide technical support to patients, families, and medical professionals in the use of the LifeVest via phone and email contact.
Provides basic technical support via phone, email, and other methods of contact to resolve product or system problems
Troubleshoots issues effectively in compliance with all associated training and work instruction.
Identifies specific issues with regards to patient inquiries, utilizing basic troubleshooting skills to resolve issues.
Documents all customer complaints and appropriately identifies alleged deficiencies related to the identity, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
Provides exceptional customer service to patients, medical professionals, Field Sales personnel, and cross-functional colleagues.
Appropriately identifies Emergency Response situations and triggers escalations in accordance with company policy and work instructions to ensure quick and efficient protection of patients
Works closely with Customer Support and Field Personnel to dispatch PSRs to patient locations as required to resolve patient issues and ensure patient safety
Performs other duties and tasks as assigned.
Required/Preferred Education and Experience
Associate's Degree in related field preferred or
Bachelor's Degree in related field preferred
Related experience. required and
Computer literacy with Microsoft Office experience. required and
Medical Experience a plus. preferred
Knowledge, Skills and Abilities
Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
Technical aptitude or experience troubleshooting complex systems.
Empathy for direct patient contact.
Listening, speaking, reading, and writing fluency in Spanish a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-KH1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.