- Experience Required: 1 to 3 years. At least one year experience in a customer service, call center, production or related environment.At least one year of experience navigating computer system applications like Microsoft.One year experience in a remote, work from home environment.
- Education Desired: High school diploma or equivalent
- Respond to all customer inquiries by utilizing information acquired during training and resources available through people, customer records, and knowledge management systems.
- Provide complete and accurate information by identifying customer needs through active listening and clarifying skills.
- Process required transactions via web-based applications.
- Submit customer cases in a concise yet accurate manner.
- Maintain a thorough knowledge of the company policies, programs, and technologies.
- Communicate effectively in a warm and empathetic manner. Have a genuine appreciation for the customer.
- Adhere to confidentiality requirements and laws ensuring information is disseminated to authorized individuals only.
- Maintain a positive and collaborative work environment exhibiting Giant Eagle values.
- Maintain internet connection with an approved ISP provider and dedicated upload speeds of 50 mbps and download speeds of 10 mbps.
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Customer Care Advocate - Pittsburgh, United States - Giant Eagle
Description
Description
Job Responsibilities