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    Customer Care Advocate - Pittsburgh, United States - Giant Eagle

    Giant Eagle background
    Full time
    Description

    Description

  • Experience Required: 1 to 3 years. At least one year experience in a customer service, call center, production or related environment.At least one year of experience navigating computer system applications like Microsoft.One year experience in a remote, work from home environment.
  • Education Desired: High school diploma or equivalent
  • Job Responsibilities

  • Respond to all customer inquiries by utilizing information acquired during training and resources available through people, customer records, and knowledge management systems.
  • Provide complete and accurate information by identifying customer needs through active listening and clarifying skills.
  • Process required transactions via web-based applications.
  • Submit customer cases in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company policies, programs, and technologies.
  • Communicate effectively in a warm and empathetic manner. Have a genuine appreciation for the customer.
  • Adhere to confidentiality requirements and laws ensuring information is disseminated to authorized individuals only.
  • Maintain a positive and collaborative work environment exhibiting Giant Eagle values.
  • Maintain internet connection with an approved ISP provider and dedicated upload speeds of 50 mbps and download speeds of 10 mbps.


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