- Phone work - Assisting patients with all requests and specialties during business hours (8:00am-5:00pm). Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures. Ascertains the reason for a patient's call. Follows established protocol and uses independent judgment to appropriately refer a patient to a physician or specialist as necessary. Maintains department productivity levels for customer satisfaction. (85%)
- Working with leadership on professional development, Maintains department productivity levels for customer satisfaction. (10%)
- Performs other duties as assigned or required by management. (5%)
- High School/GED
- Customer service OR Physician scheduling experience
- 1 year in a Call Center role
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Patient Care Advocate
2 weeks ago
Giant Eagle Baden, United StatesJob Summary · As a Patient Care Advocate, you will consistently build relationships with patients and their providers by exceeding their needs. Patient Care Advocates will assess patient's insurance coverage, handle all appropriate prior authorization paperwork and then assist p ...
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Customer Care Advocate
6 days ago
New York Life Pittsburgh, United StatesWhen you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your car ...
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Travel Pharmacist
5 days ago
ALOIS Healthcare Butler, PA, United StatesALOIS Healthcare is seeking a travel Pharmacist for a travel job in Butler, Pennsylvania. · Job Description & Requirements · Specialty: Pharmacist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 11 weeks · 36 hours per week · Shift: 12 hours, days · Employ ...
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Community Patient Navigator
1 week ago
PHMC Butler, United States Part timeThe Community Patient Navigator is a part-time position with Health Promotion Council of Southeastern Pennsylvania, Inc.s, (HPC) Family Services Department responsible for providing care coordination services for the Navigating, Educating, and Supporting Together (NEST) program. ...
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Travel Pharmacist
5 days ago
ALOIS Healthcare Butler, United StatesJob Description · ALOIS Healthcare is seeking a travel Pharmacist for a travel job in Butler, Pennsylvania. · Job Description & RequirementsSpecialty: Pharmacist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 11 weeks · 36 hours per week · Shift: 12 hours ...
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Community Health Worker
1 week ago
Jefferson Health Butler, United StatesPRIMARY FUNCTION : The Community Health Worker (CHW) is a liaison between the community members/patient/families and community service agencies. The CHW will assist individuals and communities by addressing barriers to behavior change with an awareness of the impact of social det ...
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Community Homes Nurse
1 week ago
Lifesteps of Western PA Butler, United States*Lifesteps is hiring a Full-Time Community Homes Nurse in the Butler area. * · Lifesteps is a non-profit human services organization which has been serving Western Pennsylvania for nearly 100 years by "helping individuals and families with life's changing needs". The Agency provi ...
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CRNP - BMP gastroenterology
1 week ago
Excela Health Butler, United StatesEvaluates, examines, diagnose, and treats patients in collaboration with their supervising and or substitute supervising physician according to established guidelines and protocols. Maintains and promotes the well-being of the patient through preventative healthcare and guidance. ...
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Tobacco Health Educator
1 week ago
Adagio Health Inc. Butler, United StatesJob Description · Job DescriptionTOBACCO HEALTH EDUCATOR · Adagio Health Inc is looking to hire (1) one full-time Regional Health Educator for its Butler county location. This role is a flexible, hybrid position. · DAY IN THE LIFE OF A HEALTH EDUCATOR · Are you ready for a role w ...
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Behavioral Health Technician
1 week ago
Excela Health Butler, United StatesFunctions as a member of the treatment team under the clinical direction of a registered nurse by providing patient care and performing evaluations of psychiatric patients in the emergency room. The Behavioral Health Technician position provides direct one-on-one and group counse ...
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Registered Polysomnographer
1 week ago
Excela Health Butler, United StatesJob Summary · The polysomnographic technician performs independent sleep testing, analysis, education, and clinical oversight of the patient throughout the testing process. Extensive knowledge of sleep equipment and software is utilized to ensure quality outcomes. · Essential Job ...
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Comcast Butler, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
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Senior Architect, Software Architecture
4 weeks ago
Comcast Butler, United StatesMake your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning tec ...
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tobacco health educator
4 weeks ago
Adagio Health Butler, United StatesTOBACCO HEALTH EDUCATORAdagio Health Inc is looking to hire (1) one full-time Regional Health Educator for its Butler county location. This role is a flexible, hybrid position. DAY IN THE LIFE OF A HEALTH EDUCATORAre you ready for a role where you can make a difference in the liv ...
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Director, Data Science
2 weeks ago
Comcast Butler, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
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Pennsylvania Health Care Association Pennsylvania, United StatesAt PHCA, we pride ourselves on our reputation as the commonwealth's leading advocacy association, representing Pennsylvania's most vulnerable residents and their providers of care. Our team is looking to onboard an Executive Director of Assisted Living and Personal Care to enhanc ...
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Locum Physician
2 weeks ago
LocumJobsOnline Pennsylvania, United States Full timeLocumJobsOnline is working with Medicus Healthcare Solutions to find a qualified Anesthesiology MD in Pennsylvania · About The Position · A surgery center in southeastern Pennsylvania has an opening for an Anesthesiologist to provide locum coverage. · About the Opportunity: · Sch ...
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Discharge Planning Associate,
1 week ago
UPMC Life Changing Medicine Pittsburgh, United States Full timeAre you an RN or social worker interested in care management, case management, or care coordination? UPMC Presbyterian Shadyside is looking for a Discharge Plan Associate to support their Clinical Care Coordination and Discharge Planning department · The role of a Discharge Plan ...
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Giant Eagle Pennsylvania, United States Part timeDescription · Experience Required: 0 to 6 months · Experience Desired: None · Education Required: Bachelors Degree · Certification or Licensing Required: Pharmacy; Immunization License and Valid CPR Certification; Valid pharmacy license in multiple states preferred · Lifting Req ...
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Brand & Specialty Category Sourcing Manager II
2 weeks ago
AmerisourceBergen Drug Corporation Pennsylvania, United States Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
Patient Care Advocate - Butler, United States - Highmark
Description
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW:
This job is responsible for answering calls received into the centralized call center.
The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible.
This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.
ESSENTIAL RESPONSIBILITIES
QUALIFICATIONS:
Minimum
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title.
It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct.This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$18.25
Pay Range Maximum:
$24.50
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity )
We endeavor to make this site accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online atCalifornia Consumer Privacy Act Employees, Contractors, and Applicants Notice
Patient Care Advocate professionals in Butler
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Compassionate Certification Centers
Compassionate Certification Centers