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Retail Training - Urbana, United States - First Busey
Description
** Retail Training & Service Delivery Specialist**
**Job Category****:** Retail **Requisition Number****:** RETAI004609 Showing 1 location **Job Details**
**Description**
**Duties & Responsibilities**
Work with all frontline associates in assigned areas and regions on a regular basis to ensure that new programs, procedures, policies, and customer service standards are understood across the Retail footprint.
Perform Teller and Universal Banker classroom training and workshops for all retail frontline associates; including universal bankers, and tellers.
Visit assigned Service Centers to update associates on new processes and procedures and participate in the Areas Service Center Manager meeting as a guest speaker for operational updates.
Assist with the conversion of acquired institutions by conducting operational training including core systems, products and procedures. Supply post conversion support to assigned Service Centers.
Where applicable, the Retail Training & Service Delivery Manager may determine a **Retail Training & Service Delivery Specialist Level II** designation. These duties will include all the above duties, as well as:
Training for the *Introduction to Retail Lending* program
Creation and update of online eLearning courses
Training material for assigned Retail Training programs, compliance training used across all lines of business.
**Education & Training**
*Level I*
Associate degree required; Bachelors degree preferred.
Requires 2 or more years in the financial service, training, or education industry.
Requires advanced knowledge of Microsoft Office
*Level II*
Requires 4 or more years in the financial service, training, or education industry.
**Qualifications**
*Knowledge:*
Strong oral and written communication skills
*Ability to:*
Travel, as needed, both within and outside assigned markets. Some travel could require overnight stays of up to one business week
Work independently and make decisions
Perform duties and make decisions under frequent time pressures
***Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.***
***Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.***
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
