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Redding

    Service Advisor/ Customer facilitator - REDDING, United States - Midas of Redding

    Midas of Redding
    Midas of Redding REDDING, United States

    3 weeks ago

    Default job background
    Description
    We are looking for a customer service representative to attract potential customers by answering product and automotive service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.

    Responsibilities
    As a Midas customer service representative you will meet sales goals and deliver world-class customer experience from beginning to end, you will identify customer needs and accurately gather client Information to coordinate service with technicians.
    • Deliver exceptional customer service while listening and consulting customers
    • Excellent phone skills driving sales and setting appointments for the store
    • Following up with customers, services requested, estimated completion times etc.
    • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
    • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
    • Work within a team environment while keeping in tune with our companies' vision, purpose, core values, and employee creed
    • Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
    • Maintain inventory counts
    • Overall cleanliness and organization of the store
    • Other duties as assigned
    Qualifications
    • A minimum of 2 years of sales or customer service experience
    • General automotive knowledge
    • Excellent customer service disposition
    • Good communication skills
    • Leadership ability
    • Team orientation
    • Ability to work a flexible retail schedule including weekends, evenings and holidays
    • Valid driver's license
    What we offer You · 5 Day work week· Great Work Environment· Closed on Sundays· On Site Training·
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