Jeremy Wahlie

My name is Jeremy Wahlie. I have five years of experience in full-time music ministry, touring and playing trumpet professionally at conferences around the globe. In 2014 I transitioned to the professional market and acquired nearly eight years of experience with Blue Shield of California. My eight years with Blue Shield of California have developed my abilities to lead, analyze inventory data, and implement strategic planning. I have experienced perpetual promotions and currently lead a team of 30 members.

Additionally, I consistently contribute to changes in the company's processing standards to boost efficiency for entry-level employees and vendors. While working full-time, I have pursued higher education and aim to have completed my Bachelor's in Marketing by March of 2023. My experiences in inventory data analytics and management have given me a unique understanding of applying quantitative analytics to maximize human resources and reach departmental goals.

DEC '21 - Present

Operations Assistant Manager │ Blue Shield Of California, Redding, CA

• Led and mentored a team of 8 claims processors, coaching and critiquing them on company SOPs of production, quality assurance, and client performance guarantees
• Provided informational and directional support for all 30 members of the department
• Initiated a culture shift from individual performance to collective team collaboration in a remote environment
• Led the initiative to rethink production tracking and designed and implemented a spreadsheet to calculate and track individual and average team production
• Established, maintained, and improved accurate inventory reporting
• Reduced the department's aged high dollar claims inventory subject to performance guarantees from 50% to 0% by restructuring work distribution procedures, leading to reductions in penalty payouts
• Liaised between management and subordinates to resolve complaints or grievances.
• Coordinated operations and activities within and between departments.
• Provided coaching, feedback, and support for third party vendors

Customer Services Concierge Support, Advanced │ Blue Shield Of California, Redding, CA

• Equipped and trained entry-level staff
• Reviewed contracts between Blue Shield and medical providers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Achieved Production Quota of 107%
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Tested desk level procedures and provided feedback used to implement procedural changes
• Prepared and presented reports

FEP Claims Intermediate Processor │ Blue Shield Of California, Redding, CA

• Partnered with corporate leadership to implement programs for employee engagement
• Maintained high level of production through digital transformation of company's system
• Provided constructive feedback to third-party vendors

Volunteer Manager Of The Adoration Project │ Bethel Church, Redding, CA

• Created and led a church small group of 15 songwriters
• Licensed intellectual property through CCLI
• Coordinated local outreach worship nights resulting in approximately 50 consistent attendees
• Marketed and performed original music each month
• Created, organized, and led an international ministry trip to Ireland
• Used Social Media to promote fundraisers, local events, and musical releases to target audience
• Networked with domestic and international partners to determine trip itineraries
• Created plans and communicated deadlines to ensure projects were completed on time

Band Manager For Acquire The Fire Live │ Teen Mania International, Garden Valley, TX

• Used Social Media for consistent branding and messaging
• Coordinated logistics among the touring band, ministry offices, and volunteering host homes and churches
• Budgeted band's credits and debits
• Networked and communicated cross-culturally in 40+ states and 3 countries

Logistics Specialist │ Innovative Logistic Concepts, Lima, OH

• Reviewed contracts for brokers, customers, and carriers
• Collected and recorded Bills of Lading
• Invoiced customers and brokers
• Created system for recording and tracking driver mileage

Operations Assistant Manager │ Blue Shield Of California, Redding, CA

• Led and mentored a team of 8 claims processors, coaching and critiquing them on company SOPs of production, quality assurance, and client performance guarantees
• Provided informational and directional support for all 30 members of the department
• Initiated a culture shift from individual performance to collective team collaboration in a remote environment
• Led the initiative to rethink production tracking and designed and implemented a spreadsheet to calculate and track individual and average team production
• Established, maintained, and improved accurate inventory reporting
• Reduced the department's aged high dollar claims inventory subject to performance guarantees from 50% to 0% by restructuring work distribution procedures, leading to reductions in penalty payouts
• Liaised between management and subordinates to resolve complaints or grievances.
• Coordinated operations and activities within and between departments.
• Provided coaching, feedback, and support for third party vendors

Customer Services Concierge Support, Advanced │ Blue Shield Of California, Redding, CA

• Equipped and trained entry-level staff
• Reviewed contracts between Blue Shield and medical providers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Achieved Production Quota of 107%
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Tested desk level procedures and provided feedback used to implement procedural changes
• Prepared and presented reports

FEP Claims Intermediate Processor │ Blue Shield Of California, Redding, CA

• Partnered with corporate leadership to implement programs for employee engagement
• Maintained high level of production through digital transformation of company's system
• Provided constructive feedback to third-party vendors

Volunteer Manager Of The Adoration Project │ Bethel Church, Redding, CA

• Created and led a church small group of 15 songwriters
• Licensed intellectual property through CCLI
• Coordinated local outreach worship nights resulting in approximately 50 consistent attendees
• Marketed and performed original music each month
• Created, organized, and led an international ministry trip to Ireland
• Used Social Media to promote fundraisers, local events, and musical releases to target audience
• Networked with domestic and international partners to determine trip itineraries
• Created plans and communicated deadlines to ensure projects were completed on time

Band Manager For Acquire The Fire Live │ Teen Mania International, Garden Valley, TX

• Used Social Media for consistent branding and messaging
• Coordinated logistics among the touring band, ministry offices, and volunteering host homes and churches
• Budgeted band's credits and debits
• Networked and communicated cross-culturally in 40+ states and 3 countries

Logistics Specialist │ Innovative Logistic Concepts, Lima, OH

• Reviewed contracts for brokers, customers, and carriers
• Collected and recorded Bills of Lading
• Invoiced customers and brokers
• Created system for recording and tracking driver mileage

Bachelor's Degree In Marketing 

University Of Arizona Global Campus, Redding, CA  GPA 4.0