Customer Service Associate - Shawnee, United States - Capfed

Capfed Shawnee, United States

3 weeks ago

Description

** Customer Service Associate**

**Job Category****:** Retail Operations **Requisition Number****:** CUSTO003057 Showing 1 location **Job Details**

**Description**

Capitol Federal is looking for someone that is inspired by making a difference and wants a career in banking. For over 125 years, Capitol Federal has helped shape the future of banking in the Midwest and we believe that a great company starts with great people.

As a Customer Service Associate you serve a valuable role in our branch by providing a positive first impression to customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for advancement within the bank.

This is a Full-Time position working up to 40 hours a week. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This location is open Monday through Thursday from 9:00 AM to 5:30 PM. Friday 9:00AM to 6:00PM and Saturday from 9:00 AM to Noon.

A typical schedule for this position is Monday - Thursday 10:00am-5:30pm, Friday 10:00am-6:00pm and every other Saturday 8:30am-12:00pm.

**New competitive starting pay**

****Customer Service Associates are Responsible For:****

Helping customers meet their financial goals by providing a positive first impression through friendly and courteous service

Processing customer transactions

Actively support our customers by identifying customer needs and suggest banking products and services for their solution

Counting cash and balancing a drawer

Maintaining bank and customer records

****Qualities We Look For:****

Outgoing and a great attitude; able to talk with clients to build relationships

Technologically savvy; able to use multiple computer systems

Ability to adapt to change

****

****Ideal Candidates Should Have:****

High School Diploma or equivalent

At least six months of experience in customer service; cash handling is preferred

Strong attention to detail

****

****Capitol Federal Offers You:****

A career that provides opportunity for growth

Personal Time Off (PTO), start earning time off from day one

Paid Holidays

Comprehensive benefits package including: Health, Dental, Vision, Life Insurance, and more

Retirement contributions to a 401K and Employee Stock Ownership Program

Volunteer opportunities

Training to receive the tools and resources to be successful

Employee referral bonuses

****Capitol Federals Interview Process:****

Submit an Application

Pre-employment Screenings

Interview with Human Resources

Manager Interview

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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