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Boca Raton

    Specialist-Onsite Services - Boca Raton, United States - Shoes For Crews

    Shoes For Crews
    Shoes For Crews Boca Raton, United States

    2 weeks ago

    Default job background
    Description
    It's our people that make

    Shoes For Crews


    special We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives.

    Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

    What You Will Love About US

    Great Company Culture-Awarded one of the TOP companies to work for

    Competitive salary

    Generous Health Benefit Package (some at NO cost)

    Prepare for the future-401(k) (with 3% match)

    Paid vacation, holidays, and sick leave

    Hybrid and remote schedules

    Employee recognition platform

    Employee discounts (Including a FREE pair of shoes

    Wellness program

    Robust onboarding program

    QUPID Committee

    Engagement Committee

    Our mission

    is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money


    Position Overview:


    The successful candidate will report directly to the Manager, Sales Support and will be responsible for supporting the sales team by performing on-site shoe fittings.


    The candidate must be professional, reliable, flexible, as well as possess a positive attitude and excellent customer service skill set.


    The candidate will travel across the country and represent Shoes For Crews to new and existing customers by providing an outstanding store experience on-site at their location.

    Ambitious attitude to drive 80% participation and to deliver 100+ pairs per event

    Understands and utilizes basic selling skills to properly engage and present solutions to customers

    Possesses a complete working knowledge of products and services to help customers select the right products for their safety needs

    Coordinate all details of each fitting with sales operation manager


    Note few examples below:
    Pre fitting Event

    Schedule travel arrangements once fitting is assigned (Book one way at least)

    Set up pelican cases and make sure only approved styles are shipped to fitting

    During fitting Event

    Drive participation and keep team informed with mid-day updates via email

    Posy fitting Event

    Maintains details of customer inquiries, complaints, and comments

    Refers unresolved customer concerns to managers for further investigation

    Submits orders, expense reports after fittings and reconcile statements

    Non-travel time, if any, supports other departments including, but not limited to, Customer Service by placing orders or handling customer service issues, Business Development by making outbound calls for new customer onboarding, SFC Stores by providing sales support, or any other duties as assigned by the department manager



    Requirements:
    Ability to work a full-time schedule with varying shifts and hours including evenings and weekends, domestic travel could be up to 90%

    Highly dependable and committed; meets or beats deadlines

    Must have high integrity, and have a strong work ethic

    Proven ability to build and maintain relationships and generate in-person sales

    Keep cool under stressful situations or challenges with On-Site events

    Practices attentive and active listening skills

    Past business travel experience a plus

    Able to manage time effectively and efficiently

    Be flexible if workload requires and able to adapt to change

    Ability to work independently

    Learns on the fly; experiments and will try anything to find solutions; quickly grasps the essence and the underlying structure of anything and

    Enjoys the challenge of an unfamiliar task and analyzes both failures and success for clues to Improvement

    Proven customer service skills, and outbound calling experience a plus

    Maintains lists and schedules to ensure details are not overlooked

    Able to manage tasks in compliance with company policies and operating procedures

    Writes down important details so the details are not lost or forgotten

    Current valid driver's license with a safe/clean driving record

    Access to personal credit card a plus (for expenses if corporate Amex is not accepted; company will reimburse approved expenses with valid receipts)

    Problem-solving skills; looks beyond the obvious and doesn't stop at the first answers


    Qualifications:
    High school diploma or equivalent with a minimum 2 years retail store or shoe sales experience preferred or previous sales/marketing experience

    1-3+ years retail store or shoe sales experience preferred

    Driven to meet goals and generate results

    Proven ability to build and maintain relationships and generate sales in person

    Demonstrated customer service orientation

    Successful presentation and public speaking skills

    Accurate and professional written and verbal communication, Bilingual (Spanish/English) preferred but not required

    Proficient in Microsoft Office software (Outlook, Excel, Word, Power Point)

    Physical

    Requirements:
    Ability to lift, bend, squat, walk, stand, frequently and for long periods of time

    Ability to lift at least pounds without any restrictions (Assistance if available)

    #J-18808-Ljbffr
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