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Boca Raton

    Client Services Specialist - Boca Raton, United States - Robbins Recruiting

    Robbins Recruiting
    Robbins Recruiting Boca Raton, United States

    3 weeks ago

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    Description

    Summary:
    Robbins Recruiting Solutions, LLC is partnering with a leader in commercial construction, restoration, and roofing services.

    With a focus on customer service, dependability, innovative solutions and elite performance, the company has quickly become a trusted provider for many of the region's largest property portfolio owners and operators, and they continue to build on these relationships today.

    The Client Services Specialist plays a crucial role in establishing and maintaining strong client relationships.

    This position is responsible for proactively engaging with clients to ensure that they think of the Company as their go-to option for restoration, construction, and roofing needs.

    The Client Services Specialist will also actively monitor and communicate potential risks to clients' properties or staff and assist in onboarding new clients.


    Key Responsibilities:
    Client Relationship BuildingProactively reach out to existing clients to nurture and strengthen relationshipsRegularly remind clients of the Company's services and capabilitiesPosition the Company as the preferred choice for restoration, construction, and roofing needsListen to clients' concerns and feedback, ensuring their needs are metProvide industry-specific and relevant information to benefit clients' businesses

    Risk Assessment:
    Utilize internal software and external sources to identify potential risks to client properties or staffCommunicate identified risks to clients and provide recommendations for mitigation

    Onboarding New Clients:
    Contact new clients to introduce them to the Company's servicesShare login information for our software platformGather detailed information about client contacts and property layouts

    Sales Growth:
    Work towards acquiring new contract opportunitiesCollaborate with the Director of Inside Sales to identify potential leads and strategies for sales growthDrive sales growth by fostering relationships with both existing and new clientsRFP Process:Coordinate and assist in the preparation of Request for Proposals (RFPs) and other sales documentsEnsure timely submission of completed RFPs

    Contract Process:
    Support the sales team in the contract negotiation and execution process Maintain accurate records of contracts and associated documentation

    Sales Team Training:
    Serve as a training resource for the sales team, providing guidance on internal processes and systemsAssist in the development of training materials and resources

    Additional Responsibilities:
    Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and preparing reportsConduct market research to support sales strategies and initiatives Collaborate with cross-functional teams to ensure seamless operationsQualifications:Proven experience in inside sales or a similar role, preferably in the construction or restoration industryStrong communication and interpersonal skillsExcellent problem-solving abilitiesAbility to work proactively and independentlyProficiency in using software tools and resources for research and communicationBachelor's degree in Business, Sales, or a related field is a plus$50,000 - $50,000 a year
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