Customer Service Representative - Springfield, United States - Wellfleet Insurance

Wellfleet Insurance Springfield, United States

16 hours ago

Description

Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life from grade school to college to the workplace.

Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nations leading providers of health and accident insurance products to the higher education market.

**In this role, you will**

Learn the basics of insurance

Understand the student health insurance products serviced at Wellfleet

Learning to navigate the LuminX claim system

Understand the customer service process

Meet and/or exceed productivity standards

Provide accurate responses to callers

Demonstrate a sense of urgency to ensure calls are answered within queue standards

Adhere to deadlines/turn-around times

Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.

Ability to multitask

Ensure that all voicemail messages are obtained, and calls are returned within 24 hours

Consistently maintain a positive and professional attitude

Communicates issues, concerns etc. to supervisor

Respond to email inquiries in a timely and professional manner

Perform other duties as assigned, or as situation dictates

**We are looking for candidates with**

Effective communication skills and be patient, resilient and stress tolerant

A minimum of one years work experience in customer service preferably working in a health insurance setting, medical billing office, coding with a health care provider or related field

Customer-focused with a genuine interest in helping others

Cooperative and enjoy working with others as part of a team

Mature, responsible and dependable with focus and attention to detail

Above average computer proficiency skills with ability to type

Stable work history

Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service

Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.

Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.

Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.

**General:**

*Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer.*

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