Principal Product Operations, Product Programs - Boston, United States - Toast

Toast

Verified Company

Boston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Product Operations team is on a mission to enable Product teams at Toast to build in an efficient and scalable way.

We sit at the intersection of Product, UX, Engineering, Marketing, Customer Success, and other key stakeholder teams.

We support better communication, more efficiency, and a clear connection between business outcomes and day-to-day product work, ultimately creating happy, healthy teams and customers.

About this _roll_
(Responsibilities)

Partner with Product leadership and teams, Product Operations Managers, Product Strategy, and key stakeholder teams to gather insights and design programs to improve our product development processes. Examples include roadmap communication, release management, Product onboarding and education, goal frameworks, and shared rituals.
Develop, execute, and manage programs. Identify stakeholders, set milestones, and manage project plans to bring programs to life.
Identify the right tools for effective program design, partnering closely with Product Operations Managers to pilot and roll out new systems and tooling.
Coordinate and deliver training to Product Managers on the programs you build. Includes delivering presentations, running workshops, and creating training materials.
Build trust and strong relationships across the organization with Product teams and stakeholders.

Do you have the right _ingredients*_
? (Requirements)

810 years of relevant work experience, including at least 5 years in Product Operations/Enablement/Product Management. Measurable track record of helping Product teams improve their operations.
Demonstrated understanding of the operations of product teams, including fluency in methods like Agile and customerdriven product development.
Strong analytical thinker and problem solver, who always applies a customerfirst approach.
Excels at teamwork and collaboration. You are a strong listener who can take in multiple perspectives and develop your own informed opinion.
Detail oriented, organized, and with a bias for action you know how to get stuff done.
Excellent written and verbal communication skills, with the ability to tailor content depending on the audience.
Undergraduate degree

Our Spread of Total Rewards

We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries.

We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bread puns encouraged but not required

We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.