Claims Analyst - West Hills, United States - First American Financial Corporation
Description
Who We Are:
What We Do:
The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel.
The department handles legal issues as it pertains to claims, and assists in maintaining the company's reputation with our customers, regulatory agencies and consumer protection agencies.
Based on experience, performance, and need, internal growth within the department is available.What You'll Do:
- Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
- Investigate liability complaints against First American and/or independent contractors dispatched by First American
- Represent the Company in Small Claims Cases
What You'll Bring
- At least 12 years of previous customer service experience
- Bachelors Degree or commensurate work experience
- Excellent communication skills
- Basic mechanical, technical and contract knowledge and understanding
- Exceptional customer service skills
- Possess analytical and investigative skills
- Proficient in Microsoft Word, Outlook and ability to navigate through Access
- Fundamental understanding of the home warranty industry
- Ability to keep composure in hostile conversations
- Previous leadership experience desired but not required
Salary Range:
$ per hour
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer:
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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