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    Pharmacy Customer Service Specialist - Buffalo, United States - JERICHO ROAD MINISTRIES, INC.

    JERICHO ROAD MINISTRIES, INC.
    JERICHO ROAD MINISTRIES, INC. Buffalo, United States

    2 weeks ago

    Default job background
    Description
    SUPERVISOR: Pharmacy Manager HOURS: M-F 8-5, Some Sat. 9-12, must be flexible

    CLASSIFICATION: Full Time/ Hourly/Non-Exempt PRIMARY LOCATION: 1021 Broadway or 184 Barton

    QUALIFICATIONS:
    • High School graduate or GED equivalent
    • Electronic medical record knowledge need preferred (Medent EMR)
    • Knowledge of computers, some medical terminology, procedures and medications
    • Proven ability to work and participate as a team player
    JOB SUMMARY: The Pharmacy Customer Service Specialist, will be responsible for taking calls from patients and outside parties who will need support and strong communication.The Pharmacy Customer Service Specialist will answer questions or address any concerns patients may have or direct them to the appropriate party. Their duties include handling many inbound and outbound calls, return to stock calls, reminder and general inquiries.

    Essential Job Duties

    PATIENT CARE
    • Manage large amounts of inbound calls in a timely manner
    • Make outbound calls including reminder calls to patients
    • Attend to patients needs with patience and exemplary listening skills
    • Must be able to provide detailed documentation in the Medent system and triage/email information to appropriate person
    • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    • Well versed in documenting properly and utilizing triage reason codes appropriately
    • Follow communication "scripts" when handling different topics
    • Transfer calls and reroute incoming inquiries to appropriate staff member or team
    • Must have the ability to multitask while dealing with patients in the office and on the phone
    • Run Multiple Screens and programs at the same time
    • High Level of Customer Service Phone Skills with great attention to detail
    • Build sustainable relationships and engage patients by going the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Answer multiple phone line systems to schedule new patients for all clinical locations
    ADDITIONAL SERVICES
    • Provide information about available services provided by the clinic
    • Provide information regarding the community health center
    • Actively participates as a team member in resolution of problems as they are identified.
    • Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.
    • Actively participates in maintaining and/or improving quality improvement initiatives
    • Attend trainings and educational opportunities to remain current in best practices
    • Maintain compliance with HIPAA guidelines
    • Attend all team, staff and mandatory organizational training and meetings
    PHYSICAL REQUIREMENTS: Must be able to sit or stand for long periods of time. Exert up to 50lbs. pushing, pulling, or lifting. Walking, climbing stairs required. Able to talk/hear and communicate with others with or without reasonable accommodation.

    TRAVEL REQUIREMENTS: Must be able to travel to and between sites while maintaining standards of safety and compliance with motor vehicle traffic laws. This position may require travel for necessary training and conferences.
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