- $60,000-$70,000 salary with bonus opportunity up to an additional $30,000
- Performance based bonus plus salary
- Employee loyalty.
Many of our employees have been with us for 10+ years. - 401K with profit sharing
- Health and Dental benefits
- Paid holidays off
- Flexible Spending account offered
- Holiday parties
- Monthly in office events
- Spirit Days
- Paid vacation that increases with seniority
- Previous B2C (Business-to-consumer) experience.
- Outbound call center (selling a product, service or appointment setting) supervisory experience is a must
- Must have management experience or have been a top producing call center agent
- Minimum of 1-3 years of supervisory experience in a high-volume sales call center managing teams of at least 3-15 (or more) representatives is required for this position
- In-home appointment setting is a major plus
- Excellent verbal and written communication skills with the ability to communicate with all levels of staff
- High school degree or equivalent required
- Excellent computer and telephone communication skills
- Experience using high-volume call center software
- Excellent listening skills
- Ability to work with minimal supervision
- Must understand call center metrics, processes, methodology & technology
- Ability to quickly gain thorough knowledge of our company's products & services to support the inside call center representatives
- Ability to multi-task and stay organized
- Excellent interpersonal, problem-solving and leadership skills
- Hires, onboards and trains call center personnel (both outbound and inbound)
- Provides front-line direction to the Call Center Agents
- Manages our inbound call center & outbound call center teams
- Prepares work schedules to ensure efficient coverage
- Leads team meetings with call center staff
- Works with Director of Marketing to develop call center budgets
- Works with Director of Marketing to create bonus structure and track bonus performance
- Ensures customer service and quality of work meets Next Door & Window requirements and standards
- Refines and executes training curriculum for team
- Writes/edits call scripts for different campaigns and audiences
- Coaches call center staff through challenging customer lead generation objections
- Develops monthly, quarterly and annual call center goals and action plans
- Oversees Call Center productivity and call volume
- Analyzes call center data and prepare reports for upper management
- Ensures all key performance metrics are attained in addition to improving our customer experience and expanding our customer base.
- Evaluates staff effectiveness and performance on a monthly and quarterly basis
-
Center Manager
1 week ago
Multi-location Owner - Paul Reed Naperville, United StatesLead a team to grow sales and profit to wow customersIt's where the vision is delivered · **Responsibilities**: · - Customer Service and taking care of our Associates · **Qualifications**: · - Leadership ...
-
Center Manager
13 hours ago
Lincare Inc. Chicago, United Statesmap out processes and protocols to achieve goals · - motivate and lead teams · - adjust quickly to a rapidly changing health care marketplace · - work for an organization that rewards success and fosters a culture of promotion · **Responsibilities**: · - Develope business managem ...
-
Call Center Manager
13 hours ago
Gateway Foundation Inc Naperville, United StatesGateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gat ...
-
Call Center Manager
1 week ago
Syneos Health Commercial Solutions Chicago, United States**Description** · **We are looking for a talented individual to join our team as an Engagement Center Manager.** · **If you are known for your exceptional leadership, we would love to hear from you** · The Engagement Center Manager is responsible for developing and leading Engage ...
-
Health Center Manager
1 week ago
ACCESS Community Health Network Chicago, United StatesWe offer exceptional benefits that exceed those of our competitors · **Job Title**: Health Center Manager at ACCESS Ashland · **FLSA Status**: Exempt · **Grade**: N/A · **Department**: Clinical Operations · **Title of Supervisor**: Regional Operations Manager · **Date**: January ...
-
Distribution Center Manager
2 days ago
PrimeSource Building Products Joliet, United States**Distribution Center Manager** · PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, seeks an experienced Distribution Center Manager to grow our business and ensure profitability. · The person in this position wil ...
-
Financial Center Manager
6 days ago
Fifth Third Bank Chicago, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · ESSENTIAL DUTIES & RESPONSIBILITIES: · - Complete FCMA roadmap as intended and all onbo ...
-
Banking Center Manager
6 days ago
Old National Bank Buffalo Grove, United StatesOverview: · Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and ...
-
Distribution Center Manager
1 week ago
Brock Services LLC Chicago Heights, United StatesKey Responsibilities: · - **Documentation Management**: Oversee and ensure all operational documentation is accurate and up to date. This includes safety records, project plans, and client contracts. · - **People Management**: Lead, motivate, and manage a diverse team of scaffold ...
-
Call Center Manager
2 days ago
Next Door & Window - Burr Ridge Burr Ridge, United StatesJob Description · Job DescriptionWhy work for Next Door & Window? · NEXT has been serving Chicagoland home owners for over 20 years and has an excellent reputation in the market. We expanded in Madison Wisconsin in 2022. We have aggressive growth goals and offer a highly collabo ...
-
Financial Center Manager 1
2 weeks ago
Fifth Third Bank Cicero, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · As a Financial Center Manager, you will: · - Lead and coach a team that drives consistent operating rhythms ...
-
Manager, Wbyc Call Center
1 week ago
Mercedes-Benz of Naperville Naperville, United StatesOverview: · **Position Overview**: · As a leader in the automotive industry, **AutoNation** is looking for an experienced **Vehicle Purchase (WBYC) Call Center Manager** who can drive the creation and day-to-day operation of our **new Vehicle Purchase (WBYC) Call Center in Tempe, ...
-
Distribution Center-operations Manager
6 days ago
Home Depot / THD Northlake, United States**Position Purpose**: · The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or mo ...
-
Manager of Service Center for Personnel Services
3 weeks ago
Stellar Enterprises Cicero, IN, United States Freelance**Das bieten wir Ihnen**: · - **Ein familiär geführtes Unternehmen**, in dem **Wertschätzung** einen hohen Stellenwert hat · - **Eine flache Hierarchie** und **große Professionalität**: · - Eine offene Arbeitsatmosphäre, geprägt von echter **Teamarbeit** und einem breiten **Gesta ...
-
Manager, Virtual Learning Center
13 hours ago
YMCA OF THE USA Chicago, United States**GENERAL FUNCTION** · The Manager, Virtual Learning Center is responsible for the implementation and continuous improvement of the Virtual Learning Center. The Manager will design and implement virtual learning for the national movement of YMCAs and ensure quality in all aspects ...
-
Fitness Center General Manager
2 weeks ago
Plus One, an Optum Company Chicago, United States**Job Overview**: · We are currently seeking a reliable and dedicated **General Manager** to work at a high-profile company's fitness center located in **Chicago, IL**. · In this role, you will manage and direct all operations, staffing, revenue and expense goals and marketing as ...
-
Manager, Welcome Center and Dispatcher
1 week ago
Prairie State College Chicago Heights, United States**Posting Details**: · - Posting Details**Posting Number** · - S0370P**Classification** · - Managerial**DBM Rating** · - C42**Position Number** · - 112**Position Title** · - Manager, Welcome Center and Dispatcher**Position Type** · - Managerial**Status of Position** · - Staff - F ...
-
Distribution Center Operations Manager
5 days ago
Hallowell/List Industries Inc Munster, United StatesWarehouse / Distribution Center Manager · - Ensuring accuracy and timeliness of shipping orders. · - Communicates with customer service representatives concerning product shipments. · - The daily management of the flow of products to meet customer requirements. · - Identifies, tr ...
-
Part-time Assistant Center Manager
1 week ago
The UPS Store #2096 Chicago, United States Part timeThe Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monit ...
-
Cook County Health & Hospitals System Chicago, United StatesThe Manager of Operations, Community Health Center works closely and directly with the Physician Leader, plans, directs, organizes, and controls activities within Cook County Health (CCH) community health center and/or for service line. Oversees all aspects of center operations a ...
Call Center Manager - Burr Ridge, United States - Next Door & Window - Burr Ridge
Description
Why work for Next Door & Window?
NEXT has been serving Chicagoland home owners for over 20 years and has an excellent reputation in the market.
We expanded in Madison Wisconsin in 2022.
We have aggressive growth goals and offer a highly collaborative and rewarding work environment.
Many of our employees have been with us for 10+ years.
Specific job benefits include:
Call Center Manager Desired Qualifications:
Call Center Manager Job Responsibilities:
Team Recruiting, Management & Compensation
Training
Metrics & Performance
NEXT Door & Window is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.