Manager of Operations, Community Health Center - Chicago, United States - Cook County Health & Hospitals System

Cook County Health & Hospitals System
Cook County Health & Hospitals System
Verified Company
Chicago, United States

1 day ago

Mark Lane

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Mark Lane

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Description

The Manager of Operations, Community Health Center works closely and directly with the Physician Leader, plans, directs, organizes, and controls activities within Cook County Health (CCH) community health center and/or for service line.

Oversees all aspects of center operations and provision of patient care services including management of clinical, administrative, and interdisciplinary staff, patient access and flow, resource allocation and the quality service delivery for assigned area.

Is accountable for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance.


Responsible for effectively and independently initiating, delegating, supervising, and monitoring functions within the center, including resource allocation, work assignments, determination of daily work priorities and actions required to meet deadlines and resolve problems.

Responsible for 24-hour administrative management accountability and day-to-day management of multi-provider group(s) practices or service line. Establishes collaborative partnership with physician site leadership to achieve system goals and objectives for the practice or service line. Works with Nursing leadership on implementation of approved clinical practices and standards

This position is exempt from Career Service under the CCH Personnel Rules


General Administrative Responsibilities

_ Collective Bargaining_

  • Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
  • Participate in collective bargaining negotiations, caucus discussions and working meetings

_Discipline_

  • Document, recommend and effectuate discipline at all levels
  • Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
  • Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

_Supervision_

  • Direct and effectuate CCH management policies and practices
  • Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

_Management_

  • Contribute to the management of CCH staff and CCH' systemic development and success
  • Discuss and develop CCH system policy and procedure
  • Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
  • Work with Labor Relations to discern past practice when necessary.

Typical Duties
Manages and oversees all aspects of center operations and provision of patient care services

  • Accounts for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance
  • Reviews routine and adhoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, sharing information with staff
  • Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required
  • Ensures that all practice Provider and ancillary encounters are billed within the established timeframe
  • Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances
  • Ensures that staff fully utilize IT systems and are up to date on CCH registration and insurance plans requirements
  • Prepares and posts schedules in a timely manner to ensure adequate staffing coverage on a daily basis
  • Monitors vacancy and turnover rates. Develops action plans to meet daily requirements that provide appropriate standards of care
  • Recommends adjustment for ongoing staffing model in accordance with care needs of the population
  • Audits staff productivity and develops established benchmarks for performance
- addresses performance deficits with individualized staff improvement plans

  • Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and nonadherence to clinical practice standard
  • Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster
  • Ensures staff meets PCMH and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and followup calls to increase show rates
  • Oversees and maintains timekeeping for staff and maintains acceptable
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