Health Center Manager - Chicago, United States - ACCESS Community Health Network

Mark Lane

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Mark Lane

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Description
We offer exceptional benefits that exceed those of our competitors


Job Title:
Health Center Manager at ACCESS Ashland


FLSA Status:
Exempt


Grade:
N/A


Department:
Clinical Operations


Title of Supervisor:
Regional Operations Manager


Date:
January 2021

Position Summary

The Health Center Manager is a pivotal role in the ACCESS organization.

It works in collaboration with Operations staff, providers, and ancillary and administrative staff to manage the short and long-term operations of a health center.

This position manages the health center staff to provide high-quality health care and ensures that the health center meets or exceeds patient needs and succeeds financially.

Core Job Responsibilities

Manages Clinical Healthcare Environment

  • Maintains knowledge of current practices and the roles and functions of patient care team members.
  • Ensures compliance with OSHA, IDPH, the Joint Commission (TJC) and other regulatory agency standards.
  • Ensures staff is clinically competent and trained on their role in patient safety.
  • Monitors clinical activities to identify both expected and unexpected risks.
  • Manages and is accountable for patient encounters, quality of patient care and patient satisfaction.
  • Makes regular observation rounds to solicit patient, staff and provider feedback.
  • Monitors and is accountable for health center metrics.
  • Organizes monthly staff meetings to review operations and quality data, and implements regular team huddles to ensure coordination of workflow and daily schedules.
  • Investigates and addresses staff/patient compliance/Issues.
  • Ensures clinical functions of the health center are carried out in accordance with the values of a Patient-Centered Medical Home.
  • Encourages continuous interaction across staff levels for the purpose of coordinating and streamlining patient care.
  • Maintains open lines of communication with providers, front desk staff and ancillary and administrative staff, and utilizes a teambased approach to coordinate patient care.
  • Utilizes organization's EMR system to access information and analyze data for use in planning patient care processes and systems.
  • Serve as a change agent when patient care work/workflow is redesigned.
  • Analyzes financial data and makes adjustments and recommendations to Regional Operations to support the overall fiscal viability of the health center
Leadership and Professionalism

  • Continually reinforces the organization's overall mission to the health center staff, in written and oral communications, and in actions.
  • Creates an environment in which professional and personal growth is an expectation.
  • Effectively manage direct reports; communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities.
  • Work positively with health center providers, staff and leadership to ensure that needs/concerns/requests in relation to Health Center processes are addressed proactively and do not negatively impact efficiencies or established operational flows.
  • Values and acts on feedback.
  • Holds self and other's accountable for actions and outcomes.
  • Integrates high ethical standards in core values into everyday work activities.
  • Represents ACCESS and/or is involved with external stakeholders, i.e. community leaders, outside community health entities, etc.
Communication and Relationship Building

  • Builds trusting, collaborative relationships with: staff, peers, physicians, other disciplines and ancillary services, vendors, and community leaders.
  • Builds relationship with community members; solicits community feedback and collaborates/coordinates with the department responsible to respond to feedback/resolve issues.
  • Demonstrates emotional intelligence
  • Accomplishes objectives through collaboration, influence and encouragement; celebrates successes and accomplishments.
  • Creates an environment which recognizes and values differences in staff, Physicians, patients and communities.
  • Engage staff and others in decisionmaking to promote a patientcentered environment.
  • Builds credibility with physicians as a champion for patient care, quality, and professionalism.
Performs other duties as assigned.

Requirements/Preferences

  • Bachelor's degree in healthcare, business or related field required
  • A minimum of five (5) years of experience in healthcare required
  • A minimum of two (2) years of experience managing direct reports required
  • Associate degree in healthcare or related field plus a minimum of 5 years supervisory/team lead experience in healthcare or a total of 8+ years of supervisory/team lead experience in a healthcare setting may be accepted in lieu of a Bachelor's degree
  • Demonstrated ability to effectively manage performance of staff
  • Intermediate proficiency in Microsoft Office; Outlook, Word, Excel.
  • Bilingual (English/Spanish) required for some health centers; preferred at others
Competencies/Behaviors

  • Exce

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