Health Center Manager - Chicago, United States - ACCESS Community Health Network
Description
We offer exceptional benefits that exceed those of our competitorsJob Title:
Health Center Manager at ACCESS Ashland
FLSA Status:
Exempt
Grade:
N/A
Department:
Clinical Operations
Title of Supervisor:
Regional Operations Manager
Date:
January 2021
Position Summary
The Health Center Manager is a pivotal role in the ACCESS organization.
It works in collaboration with Operations staff, providers, and ancillary and administrative staff to manage the short and long-term operations of a health center.
This position manages the health center staff to provide high-quality health care and ensures that the health center meets or exceeds patient needs and succeeds financially.
Core Job ResponsibilitiesManages Clinical Healthcare Environment
- Maintains knowledge of current practices and the roles and functions of patient care team members.
- Ensures compliance with OSHA, IDPH, the Joint Commission (TJC) and other regulatory agency standards.
- Ensures staff is clinically competent and trained on their role in patient safety.
- Monitors clinical activities to identify both expected and unexpected risks.
- Manages and is accountable for patient encounters, quality of patient care and patient satisfaction.
- Makes regular observation rounds to solicit patient, staff and provider feedback.
- Monitors and is accountable for health center metrics.
- Organizes monthly staff meetings to review operations and quality data, and implements regular team huddles to ensure coordination of workflow and daily schedules.
- Investigates and addresses staff/patient compliance/Issues.
- Ensures clinical functions of the health center are carried out in accordance with the values of a Patient-Centered Medical Home.
- Encourages continuous interaction across staff levels for the purpose of coordinating and streamlining patient care.
- Maintains open lines of communication with providers, front desk staff and ancillary and administrative staff, and utilizes a teambased approach to coordinate patient care.
- Utilizes organization's EMR system to access information and analyze data for use in planning patient care processes and systems.
- Serve as a change agent when patient care work/workflow is redesigned.
- Analyzes financial data and makes adjustments and recommendations to Regional Operations to support the overall fiscal viability of the health center
- Continually reinforces the organization's overall mission to the health center staff, in written and oral communications, and in actions.
- Creates an environment in which professional and personal growth is an expectation.
- Effectively manage direct reports; communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities.
- Work positively with health center providers, staff and leadership to ensure that needs/concerns/requests in relation to Health Center processes are addressed proactively and do not negatively impact efficiencies or established operational flows.
- Values and acts on feedback.
- Holds self and other's accountable for actions and outcomes.
- Integrates high ethical standards in core values into everyday work activities.
- Represents ACCESS and/or is involved with external stakeholders, i.e. community leaders, outside community health entities, etc.
- Builds trusting, collaborative relationships with: staff, peers, physicians, other disciplines and ancillary services, vendors, and community leaders.
- Builds relationship with community members; solicits community feedback and collaborates/coordinates with the department responsible to respond to feedback/resolve issues.
- Demonstrates emotional intelligence
- Accomplishes objectives through collaboration, influence and encouragement; celebrates successes and accomplishments.
- Creates an environment which recognizes and values differences in staff, Physicians, patients and communities.
- Engage staff and others in decisionmaking to promote a patientcentered environment.
- Builds credibility with physicians as a champion for patient care, quality, and professionalism.
Requirements/Preferences
- Bachelor's degree in healthcare, business or related field required
- A minimum of five (5) years of experience in healthcare required
- A minimum of two (2) years of experience managing direct reports required
- Associate degree in healthcare or related field plus a minimum of 5 years supervisory/team lead experience in healthcare or a total of 8+ years of supervisory/team lead experience in a healthcare setting may be accepted in lieu of a Bachelor's degree
- Demonstrated ability to effectively manage performance of staff
- Intermediate proficiency in Microsoft Office; Outlook, Word, Excel.
- Bilingual (English/Spanish) required for some health centers; preferred at others
- Exce
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