Key Account Manager - Spring Lake, United States - AMERICAN REPAIR MAINTENANCE LLC

AMERICAN REPAIR MAINTENANCE LLC Spring Lake, United States

1 week ago

Description

Job Description

Role Description: Account Managers are responsible for coordinating and ensuring that ARM clients' service needs are met and driving overall success to meet or surpass client KPI's. Account Managers operate as a liaison between the client and ARM with their priority being to address the needs of our customers and respond to concerns in a quick and effective manner. This role is most effective when developing and maintaining strong working relationships and focused on continual learning.

This role does require traveling roughly 25% of the time.

Role Objectives:

Primary point of contact and owner for all matters regarding designated client concerns and needs

Create, strengthen, and maintain client relationships by acting as a client advocate

Be a proactive source for identifying performance needs and opportunities

Identify opportunities to drive efficiencies for both clients and internal operations

Identify opportunities for increased revenue and profitability programs

Knowledgeable about client policies and statements of work and needs in the areas that client operates

Daily/Weekly Responsibilities:

Manage and oversee overall performance and status with Key Accounts

Collaborate with outside departments to ensure timely and successful delivery of solutions to client needs.

Prepare reports on account status

Track client assigned key performance indicators

De-escalate client concerns and effectively communicate resolutions to address the concerns

Generate proposals for client approval based on client and internal company guidelines

Stay aware of best practices and recommend process developments for the client and ARM internal operations.

Location: Position is based In Spring Lake ARM Office

Skills and Qualifications:

Strong verbal and written communication skills

Experience in Account Management or similar

Proficient with MS Office and other software

Adhere to company and client processes/procedures

Proven ability to multi-task while maintaining attention to detail

Ability to track and analyze data

Ability to prioritize, adapt and manage time productively

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