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    Quality Assurance Coordinator - Horsham, United States - Language Services Associates

    Language Services Associates
    Language Services Associates Horsham, United States

    3 weeks ago

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    Description
    The primary role of Quality Assurance (QA)

    Coordinator is to provide administrative support for the Language Assessment & Testing service line and QA diagnostic processes. The QA Coordinator will conduct quality evaluations of interpretation sessions to ensure high quality language access is provided. This role is also responsible for keeping interpreter profiles up-to-date and for providing basic interpreter support.
    ResponsibilitiesProvides administrative support for the Language Assessment & Testing service line.
    Provides administrative support for Quality Assurance evaluation processes.
    Supports the Interpreter Network by resolving interpreter inquiries.
    Reviews and updates profiles of existing and incoming interpreters.
    Provides basic interpreter performance and client feedback.
    Evaluates service quality through live call evaluations.
    Collaborates with other QA Team Members on an as needed basis with departmental projects and initiatives.
    Performs other duties as assigned.
    QualificationsBilingual (Spanish, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency Interpreting experience (minimum of 6 months)Office administration and/or client service experience (preferred) Excellent verbal and written communication skillsAbility to type 30 WPM or more Proficienct in Microsoft OfficeLSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer's Top Workplaces Please view our profile via the following link:
    Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn moreIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW PAY TRANSPARENCY NONDISCRIMINATION PROVISIONLSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA's legal duty to furnish information. 41 CFR c)
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