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    Quality Assurance Coordinator - Horsham, United States - Language Services Associates

    Language Services Associates
    Language Services Associates Horsham, United States

    3 weeks ago

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    Description
    The primary role of Quality Assurance (QA)

    Coordinator is to provide administrative support for the Language Assessment & Testing service line and QA diagnostic processes. The QA Coordinator will conduct quality evaluations of interpretation sessions to ensure high quality language access is provided. This role is also responsible for keeping interpreter profiles up-to-date and for providing basic interpreter support.
    ResponsibilitiesProvides administrative support for the Language Assessment & Testing service line.
    Provides administrative support for Quality Assurance evaluation processes.
    Supports the Interpreter Network by resolving interpreter inquiries.
    Reviews and updates profiles of existing and incoming interpreters.
    Provides basic interpreter performance and client feedback.
    Evaluates service quality through live call evaluations.
    Collaborates with other QA Team Members on an as needed basis with departmental projects and initiatives.
    Performs other duties as assigned.
    QualificationsBilingual (Spanish, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency Interpreting experience (minimum of 6 months)Office administration and/or client service experience (preferred) Excellent verbal and written communication skillsAbility to type 30 WPM or more Proficienct in Microsoft OfficeLSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer's Top Workplaces Please view our profile via the following link:
    Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn moreIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at


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