Jobs
>
Florence

    Hotel Front Desk Clerk - Florence, United States - LaQuinta Inn & Suites Florence Cincinnati Airport

    LaQuinta Inn & Suites Florence Cincinnati Airport
    LaQuinta Inn & Suites Florence Cincinnati Airport Florence, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

    $12 - $13 hourly

    Responsibilities:
    • Mitigate customer complaints as needed
    • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
    • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
    • Bookkeeping: keep accurate records of all hotel guest account information
    • Connect with the housekeeping department to ensure guest accommodations are ready
    Qualifications:
    • Working knowledge of Microsoft Office and reservation management systems
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
    • High school graduate, GED recipient, or equivalent
    • Has experience answering telephone calls and troubleshooting stressful situations
    • Must be able to stand for a minimum of eight hours per shift
    About Company

    Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

  • Microtel Inn and Suites

    Front Desk Clerk

    5 days ago

    Microtel Inn and Suites Florence, United States

    Job Description · Job DescriptionFront Desk Clerk · Front Desk Clerks serve as the primary contact to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Check guests out and explains billing at the end of their s ...

  • Pchresorts

    Front Desk Clerk

    1 week ago

    Pchresorts Florence, United States Full time

    ** Front Desk Clerk - FULL TIME** · **Job Category****:** Front Office **Requisition Number****:** FRONT08354 Showing 1 location **Job Details** · **Description** · To provide the highest level of service possible to our guests by following standards for professional, aggressi ...

  • Pchresorts

    Front Desk Clerk

    1 week ago

    Pchresorts Florence, United States Part time

    ** Front Desk Clerk - PART TIME** · **Job Category****:** Front Office **Requisition Number****:** FRONT08172 Showing 1 location **Job Details** · **Description** · To provide the highest level of service possible to our guests by following standards for professional, aggressi ...

  • Pchresorts

    Front Desk Clerk

    1 week ago

    Pchresorts Florence, United States

    ** Front Desk Clerk** · **Job Category****:** Front Office **Requisition Number****:** FRONT08321 Showing 1 location **Job Details** · **Description** · To provide the highest level of service possible to our guests by following standards for professional, aggressive hospitali ...

  • LaQuinta Inn & Suites Florence Cincinnati Airport

    Hotel Front Desk Clerk

    1 week ago

    LaQuinta Inn & Suites Florence Cincinnati Airport Florence, United States

    Job Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...

  • LaQuinta Inn & Suites Florence Cincinnati Airport

    Hotel Front Desk Clerk

    1 day ago

    LaQuinta Inn & Suites Florence Cincinnati Airport Florence, United States

    Job Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...

  • Tru by Hilton Florence

    Hotel Front Desk Clerk

    3 days ago

    Tru by Hilton Florence Florence, United States

    Job Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...

  • Residence Inn Florence

    Front Desk Agent

    1 day ago

    Residence Inn Florence Florence, United States

    Raines Co. - Your Future is Now · Position Summary: At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with specia ...

  • Tru by Hilton Florence

    Hotel Front Desk Night Auditor

    1 day ago

    Tru by Hilton Florence Florence, United States

    Job Description · Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and ...

  • Residence Inn Florence

    Front Desk Agent

    3 days ago

    Residence Inn Florence Florence, United States

    Job Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/o ...