- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Mitigate customer complaints as needed
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must be 21 years or older
- Must be able to stand for a minimum of eight hours per shift
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Front Desk Clerk
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Microtel Inn and Suites Florence, United StatesJob Description · Job DescriptionFront Desk Clerk · Front Desk Clerks serve as the primary contact to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Check guests out and explains billing at the end of their s ...
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Hotel Front Desk Clerk
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LaQuinta Inn & Suites Florence Cincinnati Airport Florence, United StatesJob Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...
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Hotel Front Desk Night Auditor
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Homewood Suites by Hilton Florence Florence, United StatesJob Description · Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer s ...
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Hotel Front Desk Night Auditor
2 weeks ago
Tru by Hilton Florence Florence, United StatesJob Description · Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and ...
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Front Desk Agent
3 weeks ago
Residence Inn Florence Florence, United StatesRaines Co. - Your Future is Now · Position Summary: At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with specia ...
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Front Desk Agent
2 weeks ago
Residence Inn Florence Florence, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/o ...
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Front Desk Supervisor
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Hilton Cincinnati Airport Florence, United States Full time· The Front Desk Supervisor provides guidance and leadership, ensuring consistent quality customer service is delivered. · This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications th ...
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Dispatch Clerk
2 weeks ago
Cream O Land Florence, United StatesThe Dispatch Clerk will assist the Operations department with day to day task to include receiving of emergency or non-emergency calls, monitoring driver activities throughout the day, record keeping and addressing any customer concerns. · - ** Duties/Responsibilities**: · - Answ ...
Hotel Front Desk Clerk - Florence, United States - Tru by Hilton Florence
Description
Job Description
Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:$13.50 hourly
Responsibilities:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
