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    Service Payment Specialist - Wilmington, United States - CSC Corptax

    CSC Corptax
    CSC Corptax Wilmington, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description
    Service Payment Specialist
    Wilmington, DE
    Monday-Friday, 11am-8pm
    Hybrid
    Are you passionate about delivering excellent service?
    So are we.
    If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,000+ people around the globe.
    As a Service Payment Specialist, you will be working with global clients and vendors to assist to register and renew domains. Additionally, you will be supporting clients to process and fulfill orders, handle escalations and problem solve any issues that arise. Most importantly, you will be part of a global leadership team with opportunities to support our clients and team members internationally.
    Some of the things you will be doing:

    • Providing excellent customer service to internal teams we support
    • Cooperatively work with global Vendors to complete customer orders by building working relationships
    • Manage both a shared team queue of new work and individual processing queue
    • Partner with team to ensure all of the team's daily orders are completed
    • Provide daily order processing commitments and meet those commitments on a consistent basis
    • Use critical thinking skills to research options and find solutions for client needs
    • Research and analysis of domain name industry related information
    • Partner with internal teams to execute on critical strategic domains projects
    • Collaborate and contribute to process improvement projects in the domain sphere to increase team efficiency


    What technical skills, experience, and qualifications do you need?

    • Detail-oriented.
    • Produce quality results on a consistent basis
    • Strong prioritization and time management skills, including working to daily/weekly deadlines
    • Tenacious and with strong problem solving skills
    • Comprehension and critical thinking skills
    • Strong organizational skills
    • Ability to work independently and function as part of a team
    • Ability to effectively communicate both verbally and via email with global teams and Vendors
    • Process improvement oriented. Work within and across teams to identify and implement process improvements
    • Able to multitask in changing environments and systems
    • Active change participant. Change happens on a daily basis in our industry
    • Interest in technology and agility at learning new products and features are a plus
    • Microsoft Office skills including MS Excel, Word and Outlook: Beginner
    • Excel - basic formulas (vlookup, conditional formatting, pivot tables)
    • Effectively utilize multiple ordering platforms with speed and efficiency


    #LI - CS1
    #INDP
    About Us
    CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
    CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit
    Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
    Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

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