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Radiology Patient Services Representative FT Days - Detroit, United States - DMC Sinai-Grace Hospital
Description
DMC Sinai-Grace Hospital is DMCs largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Graces joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
Summary Description
Under general supervision, as assigned, and according to established procedures assists nursing and technical staff in screening and preparing patients for exams and performs a variety of moderately to highly complex patient registration duties for the designated Radiology department or ambulatory Imaging Center.
As assigned: registers and schedules patient for exams, obtains insurance, medical and demographic data; performs and coordinates the patient registration activities including pre-registration, insurance verification including verification of benefit levels with various third party payors, appointment confirmation, verification of all demographic and referring physician information; assists in PACS/RIS and patient information management coordination to ensure completeness, accuracy and integrity and resolution of daily operational issues including matching and retrieval of images and reports; interacts with technologist and radiology nursing staff in order to ensure the completion of all appropriate paperwork, assists with entry of appropriate diagnosis coding and other information related to diagnostic procedures in order to ensure billing accuracy; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate and assists with data collection activities required by administration and other outside agencies.
Qualifications:Minimum Qualifications
1. High school diploma or equivalent. On the job training or related previous experience to acquire skills in screening and preparing patients for exams. Some college preferred.
Skills Required
1. Clerical skills to perform moderately to highly complex duties, with a high degree of accuracy and attention to detail. Advanced computer skills and experience to enter, retrieve, and manage data to/from radiology information systems and PACS network, and for word processing and/or spreadsheets as necessary.
2. High degree of interpersonal and/or communication skills for contact with internal and external customers/stakeholders to coordinate the flow of work productively and to effectively communicate sensitive or confidential information with physicians, various hospital/clinic personnel and patients.
3. A strong commitment to the DMC customer service standards.
4. Knowledge of medical terminology and radiology highly desirable
Job:Customer Service
Primary Location:
Detroit, Michigan
Facility:
DMC Sinai-Grace Hospital
Job Type:
Full Time
Shift Type:
Days
Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
