Jobs
>
Fort Wayne

    Director, User Experience - Fort Wayne, United States - Firefighters First Credit Union

    Firefighters First Credit Union
    Firefighters First Credit Union Fort Wayne, United States

    3 weeks ago

    Default job background
    Description
    For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union.

    As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

    Currently, we have an immediate opening for a Director, User Experience to join our team The Director, User Experience (UX) is responsible for shaping the experience for our members across various digital channels.

    The Director will lead the development, communication, and execution of our digital marketing strategy while driving our digital transformation through innovation.

    This will include overseeing all products and services provided to our members and delivering an easy/seamless user experience.

    Primary Responsibility:


    Defining and executing the overall UX strategy and roadmap to align with the credit union's mission, values, and long-term goals.

    Overseeing all digital channels, including Websites, Digital Banking, Digital Onboarding, Text Messaging, Push Notifications, Social Media, Email, Paid Media, Third Party Apps, and Marketing Automation.

    Ensuring our channels are competitive in functionality and meet regulatory compliance.
    Serving as the primary contact with vendors for Digital Banking and Digital Onboarding.
    Optimizing systems, ensuring they are meeting service level agreements, and identifying opportunities to enhance user interfaces.
    Staying abreast of emerging digital experiences and trends to maintain competitiveness within the industry.

    Managing personalization efforts across digital channels by leveraging data-driven insights to tailor content and messaging to individual user preferences and behaviors.


    Leadership Responsibilities:
    Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU's mission, vision, and values.
    Providing team members with training, tools, and resources to successfully perform their jobs.

    Holding teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and providing coaching, feedback, or training as needed.

    Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.

    Leading change by identifying opportunities that consistently raise the bar and improve service levels.
    Assisting the Credit Union with executing the business plan of the organization.

    Basic Qualifications:

    Education:
    BA in Marketing, Advertising, Business, Communication, or Related Field.
    Five years' experience managing employees.
    Firefighters First Federal Credit Union is an Equal Employment Opportunity employer.

    We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law.

    Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation, contact Human Resources at

    .

    #J-18808-Ljbffr
  • Brotherhood Mutual

    IT - User Experience Design Intern (Development)

    2 weeks ago

    Brotherhood Mutual Fort Wayne, United States Full time

    Job Summary · Gain hands-on UX/UI experience in a dynamic environment. Collaborate with a creative team of experts on innovative projects. Expand your skills while contributing to real world products and solutions. · Position Essential Functions and Responsibilities · Collabora ...

  • Radiant Enterprises

    Training to become a specialist in computer science

    1 week ago

    Radiant Enterprises Fort Washington, United States

    INTERESTED IN THE FUTUREDIGIPROJECTODE4.0 IN FORT WASHINGTON?With over 7,900 employees in 50 countries, the Würth Elektronik Group manufactures and distributes electronic, electromechanical components, printed circuit boards, and intelligent power and control systems. The Würth E ...

  • Velocity Enterprises

    System administrator

    1 week ago

    Velocity Enterprises Allen, United States

    *Internal job placement - no temporary employment*As part of our sustainable growth-oriented corporate strategy, we are currently seeking a System Manager (m/f/d) for our headquarters in Munich, starting as soon as possible. This is an INTERNAL permanent position.What tasks can y ...

  • SelectHub

    Analyst Rating

    2 weeks ago

    SelectHub Fort Washington, United States

    Industry Specialties: · Financial services, healthcare, technology, manufacturing, retail, hospitality, and governmentAon Assessment Solutions is a global provider of online assessment tools and related services for employee selection, development, and talent management. They of ...

  • 2HB Incorporated

    Systems Administrator

    6 days ago

    2HB Incorporated Fort Washington, United States

    This is a full-time position, and requires a TS/SCI/Full Scope Polygraph Clearance. · 2HB Incorporated is seeking a Systems Administrator in order to support its government customer in Ft. Meade, MD. This is a full-time position requiring 1880 hours of support per year; and work ...

  • RACTSOL Corp

    System Administrator

    3 weeks ago

    RACTSOL Corp Fort Washington, United States

    Are you looking for the opportunity to utilize your IT System Administrator experience and be part of a growing and innovative IT Management and Tech Support team? RACTSOL focuses on providing our customers with highest quality and professional IT support services to ensure their ...

  • Kforce

    SailPoint Engineer

    2 weeks ago

    Kforce Fort Washington, United States Contract

    Description · Kforce has a client that is seeking a Salesforce Admin Juno Beach, FL.Responsibilities: · Salesforce Admin will develop Apex Classes and Triggers, as well as test classes for all custom development · Custom user interface development, including Visualforce pages/Lig ...

  • Lutheran Hospital

    Dir Information Systems

    2 weeks ago

    Lutheran Hospital Fort Wayne, United States Full time

    JOB SUMMARY: · The position reports to the Regional CIO and is responsible for managing the office of the CIO · (OCIO) and provides the overall leadership for the Demand Management, Supply Management · and Controls of the IT capabilities of the division and focuses on ensuring t ...

  • CACI

    Tier II Windows Systems Engineer

    1 week ago

    CACI Fort Washington, United States

    Tier II Windows Systems EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *CACI is seeking a Windows Systems Engineer II to join our techn ...

  • Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies

    Senior System Engineer

    6 days ago

    Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies Fort Wayne, United States

    AWS/CES is looking for a System Engineer III · Location: Fort Wayne, IN · Salary: $47an hour · Contract Duration: 3 months with the possibility of being hired · Position Type: Onsite · On-Call Requirement: 1 week out of the month · Job Summary: · We are seeking a highly skilled S ...

  • Kendall & Davis

    ETL MANAGER

    4 weeks ago

    Kendall & Davis Fort Wayne, United States Full time Regular

    ETL Manager - Data Integration · FTE/PERM Job in Fort Wayne, IN · Primary Responsibilities: Schedule and train ETL development resources including managing and coordinating the activities associated with the future development of the overall strategy of the application area. · M ...

  • Dekko

    Marketing Communications Manager

    3 weeks ago

    Dekko Fort Wayne, United States

    Dekko is adding a Marketing Communications Manager. The main mission of this full-time senior level contributor is to assist in driving new business to the Dekko sales team, through the effective management of all marketing activities through research and market analysis. · Manag ...

  • Grant Thornton SA

    Supervisor Accountant Business Process Outsourcing Athens Hybrid Remote

    2 weeks ago

    Grant Thornton SA Fort Washington, United States

    About usGrant Thornton Greece is a member firm of Grant Thornton International Limited (GTIL), one of the leading organizations delivering audit, tax and advisory services. Every day we provide a diverse range of organizations with the kind of business and financial advice it tak ...

  • Conexess Group, LLC

    Mid-Senior Software Engineer

    2 weeks ago

    Conexess Group, LLC Allen, United States

    Mid-Senior Software Engineer - Cloud Platform (, GCP, SOAP & REST APIs) - % Remote · United States - % Remote · Description & Requirements: · Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enh ...

  • National Experienced Workforce Solutions

    Farm Bill Support

    6 days ago

    National Experienced Workforce Solutions Fort Wayne, United States ACES/NRCS

    · Farm Bill Support · ID: · AIN-004 · Location: · Fort Wayne · Program: · ACE · Wage/Hr: · $30.80 · Hours/Week: · 24 · Minimum Age: · 55 · Being Age 55 or Older is Good for The Environment The Agricultural Conservation Experienced Services (ACES) Program offers unique opportunit ...

  • Acer

    Senior Network Engineer

    1 week ago

    Acer Allen, United States

    As a Senior Network Engineer, you'll play a crucial role in configuring, designing, implementing, and maintaining functional and secure networks. Your expertise will be essential in ensuring our network infrastructure runs smoothly and efficiently. Must have extensive experience ...

  • Stretch Zone

    Front Desk/Scheduler

    6 days ago

    Stretch Zone Allen, United States

    Benefits: Competitive salary · Free uniforms · Opportunity for advancement · Training & development · Welcome to Stretch Zone Our Allen studio is continuing to build our team About Stretch Zone · Stretch Zone offers an individualized service referred to as practitioner-assisted ...

  • Lincoln Financial Group

    Analyst, Financial Analysis

    2 weeks ago

    Lincoln Financial Group Fort Wayne, United States

    What you'll be doing · Prepare monthly and annual projections of incentive compensation expenses based on sales forecasts, market trends, historical data, and business strategies. · Develop and maintain complex financial models to support decision-making processes, including sce ...

  • Vontobel Holding AG

    Senior Portfolio Manager

    2 weeks ago

    Vontobel Holding AG Fort Washington, United States

    Are you a Senior Portfolio Manager who is looking for a new challenge and would like to add a fresh perspective to our team? · In this role you will be responsible for managing multi-asset portfolios for institutional clients. You will collaborate closely with our sales teams, p ...

  • Oceaneering

    Automation Engineer

    4 weeks ago

    Oceaneering Fort Wayne, United States Full time

    Position Summary · The Automation Engineer serves as a key member of the Oceaneering Mobile Robotics (OMR) group and will be responsible for implementing, testing, supporting and installing our ATS software suite (both on a SCADA and on an embedded/vehicle level). Day to day you ...