Agent: Customer Service Representative - Camptown, VA, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Camptown, VA, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
"Join the ride in Camptown, VA


We are expanding our fleet, which means we need more team members to take care of our growing customer base.

That's why we are looking for you to join our Customer Care team as a:


Customer Care Agent (m/f/x)


Your responsibilities:

  • You will be the first point of contact for all our customers
  • You will assist our customers in resolving any issues related to ongoing rentals, our vehicles, app features, and payment options
  • You will handle inquiries via phone, chat, and email in our service center, working in shifts to ensure quick resolution
  • You will quickly identify and escalate any issues with the app or vehicles to our shift managers, providing them with all necessary information
  • You will support us in administrative tasks and communication with external partners (e.g. authorities, collection agencies, or insurance companies)

What you bring to the table:

  • You are a natural problem-solver and enjoy providing guidance to customers
  • You have excellent communication skills and outstanding manners
  • Ideally, you have experience with customer support software
  • You are fluent in German and have a good command of English any additional language (preferably French or Dutch) is a plus
  • You have a positive attitude, a strong team spirit, and enjoy working in a fun and dynamic environment
Why MILES?

  • We offer a monthly gross salary of €2,370.00, plus performancebased bonuses and additional pay for
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