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Rocky Hill

    Service Coordinator - Rocky Hill, United States - LanceSoft

    LanceSoft
    LanceSoft Rocky Hill, United States

    Found in: Lensa US 4 C2 - 1 week ago

    Default job background
    Description
    High School or equivalent 3 years experience in customer service/dispatching.

    Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department.

    This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls.

    Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties:


    • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
    • Communicate with our Service Resource Center for all service calls.
    • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
    • Reassign work as needed, making judgments based on current workloads & priorities.
    • Regular contact of customer to communicate status changes.
    • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
    • Validate and perform invoicing transactions for service calls in ACE daily.
    • Completed service calls to be invoiced within 48 hours.
    • Maintain confidentiality of customer and employer information at all times.
    • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
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