No more applications are being accepted for this job
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Service Coordinator/ Admin Assistant - Rocky Hill, United States - IMS People
Description
Job Description
Job DescriptionNeed someone who is extremely competent with computer software & that has strong organizational skills.
Description:
High School or equivalent 3 years experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Duties:
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.