Customer Success Manager - Charles City, United States - BuyerForesight

BuyerForesight Charles City, United States

3 weeks ago

Description

We are looking for a Customer Success Manager who will manage 10+ client accounts. The CSM is expected to understand our customers' business and create plans to meet the deliverables for each client.

The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail.

He/She will have previous experience working in a customer success role with managing large 6 figure accounts.

Given the evolving nature of our business, we rely on our associates for flexibility and foresight, while maintaining confidences related to high-level processes and operations.

Key Duties and Responsibilities:
(other duties maybe assigned)

Overseeing and managing 10+ accounts.
Meeting the Client deliverables in terms of contract & pipeline numbers
Understand Client offerings and success metrics of the engagement
Constantly checking customer engagement and being proactive in identifying non-performing accounts and taking appropriate proactive measures to retain them.
Enhancing customer experience by being proactive to the client and proposing campaign strategies and plans with the internal teams.

Strategizing and planning tailor-made prospecting campaigns – Campaigns should be carefully crafted keeping the account and target audience in consideration – we don't believe in the "one size fits all" theory.

Working alongside the India Team.
Experience in global Sales/Marketing is an added advantage.
Working with cross functional team like Project Management and Operations
Lead engagement with customers and driving weekly check-ins.
Responsible for account management and renewal
You should have

6-12 years of experience in Marketing, prospecting or Customer Success roles with global B2B tech companies.
Ability to work with a global, multi-cultural team and high pressure environment.
Google Workspace/Drive, Zoom Conference & Microsoft office proficiency
Have an analytical mind and form insights based on every data point gathered
Resume/CV*(Size: 2MB Max

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pdf, docx and doc)

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We're agile and flexible as long as the deliverables are met
We're a young, vibrant and energetic team with different cultures being part of our family
Your growth could be accelerated if you're able to showcase your skills and knowledge
We pay higher than industry standards for most of our roles
We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge
We have Fun Friday sessions at work to mix play with work
Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value
Because you're smart and can make an informed decision

We're a marketing services company focused on delivering high-value B2B sales conversations for Technology solutions vendors with low-pressure, high-converting small-group thought leadership events.

Our events create a powerful sales funnel that accelerates sales cycles while creating awareness and differentiation for our customers.

Started in 2014, BuyerForesight has delivered over $1 billion in sales pipeline for tech companies selling to nearly every industry that buys software and technology.

We have 100+ team members spread across 2 locations (Kolkata & Bangalore) in India, 1 (Duluth, MN) in the US, 1 in Singapore, 1 in the Netherlands, and 1 in the Philippines.

We are a fully bootstrapped company founded by 3 serial entrepreneurs.

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