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    Customer Account Specialist - Richmond, United States - Rose International

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    Description

    Date Posted: 04/09/2024

    Hiring Organization: Rose International

    Position Number: 461988

    Job Title: Customer Account Specialist

    Job Location: Richmond, VA, USA, 23231

    Work Model: Hybrid

    Shift: Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm.

    Employment Type: Temporary

    Estimated Duration (In months): 13

    Min Hourly Rate ($): 19.50

    Max Hourly Rate ($): 19.50

    Must Have Skills/Attributes: Billing, Call Center, Utility

    Job Description

    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **

    **Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **

    Start Date: 06/18/2024

    End Date: 06/28/2025

    Work Location: Richmond, VA, 23231

    Required Abilities:


    • Minimum 2+ years of experience in an inbound call center environment


    • It would be a plus to also have experience with utilities


    • Must have customer-facing experience (in person or phone): 2 years or more


    • Must have strong computer skills (Microsoft office, video conferencing, etc.)


    • Must be able to multi-task between activities and screens during customer interactions.


    • Experience working with the public where the customer experience is the main focus.


    • Credit check required.

    Nice to Have Skills:


    • Bi-lingual is wonderful, but not required.

    Roles and responsibilities:


    • Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.


    • Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.


    • Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

    Education:

    o HS/GED Required

    o Associate degree prefer, not required

    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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