Store Supervisor - Brea, United States - Mother's Market & Kitchen, Inc.

Mother's Market & Kitchen, Inc.
Mother's Market & Kitchen, Inc.
Verified Company
Brea, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Pay Range:
$18.00- $24 per hour

Under the Store Manager and Assistant Store Manager, the
_Store Supervisor_ performs the following duties:

TYPICAL DUTIES AND RESPONSIBILITIES

  • Supervise all store employees and activities, including safety and security of store and staff
  • Performs all duties of a Lead Cashier when working in that capacity
  • Manage entire staff when managers are absent or unavailable
  • Performs MOD (Manager On Duty) store walks to ensure all departments are:
  • Full and Fresh
  • Clean
  • Staffed with employees providing excellent customer service
  • Reviews and ensures the execution on Mother's Market Daily Deliverables checklist
  • Performs daily/nightly group "huddle" meetings and communicates with staff throughout the store on the day's priorities
  • Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the store
  • Ensures proper execution of marketing initiatives
  • Responsible for closing the store when needed
  • Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
  • Provides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.
  • Ensure the parking lot is free of debris, and that carts are collected regularly in a timely manner
  • Manages maintenance team and provides direction to keep the store clean and safe
  • Prepare daily/nightly reports communicating the needs of the business
  • Report any malfunctioning equipment on report and to the proper person
  • Develop and train future leaders, with emphasis on Lead cashiers and cashiers.
  • Assist other employees as needed

QUALIFICATION GUIDELINES
Any combination equivalent to, but not limited to the following:


Training/Education:


  • Minimum of High School Diploma or G.E.D. certificate
  • Completed MOD training provided by company leadership

Experience:


  • Must have Lead Cashier experience and/or department manager or equivalent experience
  • Proven excellent judgement in customer and employee situations

Knowledge of:


  • Verbal proficiency of the English language, and be able to read and write at an advanced level
  • Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to:


  • Model Excellent customer service, coach and hold the staff accountable for doing the same
  • Remain calm under pressure
  • Treat customers with respect in a warm and friendly manner
  • Read, comprehend and relate product knowledge to customers in an understandable manner
  • Work in an accurate manner in a fast paced environment
  • Assist customers promptly; take special requests/special orders, communicate to leadership

Physical Requirements/Working Conditions:


  • Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 612 inches
  • Carry from cart or dolly to shelves, typically less than 3 ft.
  • Push/Pull carts and dolly, electric pallet jack
  • Stand and walk frequently & bend and twist often

Special Requirements:


  • Must be able to work various shifts as needed, including nights and weekends
  • This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership._
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