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    Customer Service Associate - Nashville, United States - Bellecares

    Bellecares
    Bellecares Nashville, United States

    1 week ago

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    Description

    **Customer Service Associate**

    Nashville, TN **Available Work Schedules:**

    Monday - Friday, 9:00am to 6:00pm CST

    Monday - Friday, 7:30am to 4:30pm CST

    **About Belle**

    Belle is a tech-enabled network of Advanced Nail Technicians, or Belle Technicians, who provide engaging, in-home therapeutic foot care to senior citizens. Our team is revolutionizing the foot healthcare paradigm, from disorganized reaction to thoughtful prevention. We proudly protect the feet, independence and lives of those we serve, all while creating an amazing experience in the home, where customers relax and feel special. It is important that all teammates feel included, respected and motivated about the work they do. Belle is rapidly growing, which presents each team member with incredible opportunities for the future.

    **About this Role**

    Belle is looking for a full-time, Nashville-based Customer Service Associate to provide the highest quality support for the customers we serve. This role will temporarily work from home, but we expect the workplace environment to resume shortly.

    Beyond daily scheduling, communication and outreach, this role requires strong verbal communication and patience with the wonderful seniors we serve.

    **Responsibilities:**

    ? Participate in 1-week training during normal business hours.

    ? Administrate customer service functions (e.g., phone, email, chat)

    ? Represent the voice of Belle to customers

    ? Liaise with Belle Technicians in the field to resolve member requests/inquiries

    **Experience, Skills, & Personality:**

    ? 1+ years of customer service, retail, or receptionist experience

    ? Provide, maintain and use personal computer, WiFi and mobile phone for work

    ? Articulate and patiently communicate with senior citizens over the phone

    ? Maintain, own, schedule and attend to work assignments with minimal supervision

    ? Exhibit a positive, energetic and empathetic personality

    ? Startup, clinic receptionist, salon/spa receptionist or senior citizen experience preferred

    ? Bilingual English/Spanish is preferred.

    **Benefits:**

    ? Competitive Salary with Bonus

    ? Health, Dental, Vision, STD/LTD benefits

    ? 401k (Non-Matching)

    ? PTO, Sick Leave and Paid Holidays

    ? Ability to reshape an industry and protect lives

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