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- Excellent written and verbal communication skills.
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- Track record in developing and launching services, translating customer needs into business requirements.
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- Strong problem-solving abilities, with a focus on practical solutions that balance technical excellence with business needs.
- Sound business judgement and the ability to influence others.
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Senior Manager, Program Management – Project Management Office - Sunnyvale, United States - Walmart
Description
Position Summary...
What you'll do...
We need an experienced leader to create and manage programs in the Seller Experience Program Management Office (PMO) at Walmart. They'll focus on finding creative solutions to improve Walmart's reputation as a trusted online marketplace for both sellers and customers. This person will lead programs related to policy, performance and risk, build strong partnerships across departments, and ensure smooth operations while launching new services.
Key Responsibilities & Expectations
Cross-functional collaboration:
Bring together different departments or functional areas across the organization to drive collaboration & alignment on how to achieve common goals most effectively. Develop processes to support these outcomes and improve decision-making, problem solving & innovation between teams.
PMO:
Develop comprehensive PMO and portfolio plans, including scope, schedules, budgets, and resource allocation across verticals and develop program management standards and templates.
Technical Acumen
Deep understanding of customer and architectural requirements relevant for all products within the domain.
Process and policy improvements
Develop & leverage data driven insights to continuously examine & optimize business processes and policies, workflows & tools for both internal & external users with the goal of increasing efficiency, reducing cost, or improving the customer & seller experience.
Strategic problem solving:
Be a thought leader in the PMO space, bringing a systematic approach to solving complex business problems where no single 'right' answer exists. The ability to clearly define, analyze and propose multiple solutions that solve for the underlying objective while clearly articulating expected impacts & tradeoffs is of critical importance.
Program Talent development:
Identify, cultivate, and recruit/retain top talentto the organization. Maintain uncompromising standards for associate performance, develop the succession planning as well as bench strength to unlock and produce the next generation of business and thought leaders for Walmart.
Program alignment:
Establish clear goals, objectives & success measures to support the short and long-term business strategy. Leverage the cross functional relationships you develop to create and communicate a cohesive,shared understanding across all relevant teams and leaders. Develop forums to regularly evaluate progress & prioritization based on changing business needs.
About the Marketplace Seller Performance Team
We are a diverse team that is passionate about operational excellence and high-quality outcomes. We help customers save money and live a better life by setting and holding a high standard for ourselves & our marketplace sellers. When it comes to making a purchase from the Walmart Marketplace, we manage all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of tens of millions of customers.
Basic Qualifications
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see .
Bellevue, Washington US-11075:The annual salary range for this position is $96,000.00-$186,000.00
Sunnyvale, California US-04396/San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$202,000.00
Bentonville, Arkansas US-10735:The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
2 years' experience leading cross-functional teams.3 years' experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Preferred Qualifications...
Managing a budget, profit and loss statement, or relate financial process, Master's degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management CertificationPrimary Location...
840 W California Ave, Sunnyvale, CA , United States of America
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