- Architect AI-powered knowledge solutions based on the eGain AI Knowledge Method
- Integrate eGain AI Knowledge Hub with other systems in the enterprise
- Lead technical workshops and discovery sessions with customer stakeholders
- Bachelor's degree in Computer Science or a related field from a top-tier university
- 3 to 5 years as a Solutions Architect implementing enterprise solutions for large organizations
- Proven experience deploying and optimizing AI applications in production enterprise environments
- The ability to lead technical workshops, translate business requirements into architecture, and earn trust from both IT teams and business stakeholders
- Aptitude section - this is a GRE style test (60 minutes or less)
- Functional section - this is a take-home test
- Base salary is $170,000 per year.
- Stock options.
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Solutions Architect, Professional Services - Sunnyvale - eGain
Description
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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution
The enterprise world just woke up: trusted knowledge isn't a nice-to-have-it's the fuel AI runs on. At eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Solutions Architect who can turn that technology into transformative implementations that solve real business problems.
The Opportunity
Join us at the intersection of AI and enterprise knowledge management. You'll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn't just implementation work-you're helping shape how the world's largest organizations harness AI to serve their customers. If you want to be at the forefront of the AI knowledge revolution, building solutions that matter for brands that define industries, this is your moment.
What You'll Do
Our Hiring Process is "Easy with eGain"
Step 1
Written test
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to [email protected] with the position title "Solutions Architect, Professional Services" in the email subject.
Compensation
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Direct Service Professional
Only for registered members Sunnyvale, CA
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Director of Professional Services
Only for registered members San Francisco Bay Area
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Director of Professional Services
Only for registered members San Francisco Bay Area
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Head of Professional Services, US
Only for registered members Sunnyvale
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Professional Services Consultant
Full time Only for registered members Cupertino
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Professional Services Consultant
Only for registered members Cupertino
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Professional Services Consultant
Only for registered members Cupertino, CA
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Professional Services Engineer
Only for registered members Santa Clara, CA, United States
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Cafe Service Professional
Only for registered members Los Altos, CA
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Professional Services
Only for registered members San Jose
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Professional Services
Internship Only for registered members San Jose
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Solutions Architect, Professional Services
Only for registered members Sunnyvale, CA
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Professional Services Sales Architect
Only for registered members Santa Clara
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Professional Services Sales Architect
Only for registered members Santa Clara
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Professional Services Delivery Manager
Only for registered members Santa Clara
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Senior Associate, Professional Services
Only for registered members Santa Clara
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Professional Services Sales Architect
Only for registered members Santa Clara
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Professional Services Delivery Manager
Only for registered members Santa Clara, CA
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Professional Services Delivery Manager – Networking
Only for registered members Santa Clara, CA
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Director, Professional Services NetSec
Only for registered members Santa Clara, CA
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Professional Services Sales Architect
Only for registered members Santa Clara