Help Desk Analyst - Baltimore

Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. · An average call lasts approximately 6 minutes; first call resolution rate goal is 75%. · The most common calls are listed below: · Microsoft Outlook · Microsoft ...

+b>Job summary · We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · +Serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast paced help desk environment. · ...

The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · ...

To provide support and services to end users of LifeBridge Health's Information Systems. · Maintain equipment/end user functionality/productivity. · Provide Tier-1 end user support with all relevant Windows operating systems, Microsoft Office and various in-house desktop applicat ...

The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · This role is ideal for someone with hands‑on experience supporting users in a helpdesk environment and a strong ...

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. · We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled perso ...

We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team.In this role, you'll serve as the first point of contact for end users, providing technical support, troubleshooting and issue resolution in a fast-paced help desk environment. · ...

We are hiring a Helpdesk Technician to work onsite in Catonsville, MD. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. · ...

We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · In this role you'll serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast-paced help desk environment.Manag ...

We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team. · Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism · Serve as a customer advocate, ensuring timely and effective problem resolution · ...

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. You will play a critical role in supporting over 50 veterinary practice locations across the eastern United States. · ...

++Daily responsibilities include logging and resolving an average of 40 to 50 customer interactions per day. · ...

We are seeking an IT Service Desk Analyst to provide Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. · ...

We are hiring Service Desk Analysts to support internal employees. · The job requires 1-2 years of help desk experience and proficiency with Microsoft Windows operating systems. · This is a contract position based in Halethorpe, MD., with hybrid work arrangement (in-office and re ...

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats.This role is responsible for supporting end users in a 24x7 capacity around the globe, · with majority of locations based in USA. · 1-2 years of helpdesk / ...

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe with majority of locations based in USA. · 1-2 years of helpdesk / c ...

The Service Desk Analyst has tasks surrounding in-bound contacts via phone calls, emails, and chats supporting end users in a 24x7 capacity around the globe. · Troubleshoot common Windows related issues. · Working knowledge of Active Directory. · Working knowledge of Microsoft Wi ...

+This is a month contract opportunity for Help Desk Analyst who can work onsite in Baltimore, MD. · +Provides technical assistance, support, and advice to end users for hardware, software, and systems. · Determines whether problem is caused by hardware, software, or system. · + ...

This role captures user requirements to create reports using SQL or business intelligence applications. · Serves as primary point of contact for all users in a help desk environment; · ...

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist,you will provide daily customer service, technical support, and assistance to users. · Provide daily customer service, technical support, and assistance to users. · Deliiver Tier 1 customer support ...