IT Service Desk Analyst I - Baltimore, MD

Under direct supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone email and remote support for the IT Service Desk. · Logs responds to and resolves Tier I incidents and service requests within SLA timelines GBMC Greater Behav ...

We are looking for a detail and service oriented individual to be the first line of defense in managing incidents (ServiceNow) tickets reported by users for a large case management system. · ResponsibilitiesLearn and understand the program workflow processes to be able to triage ...

++Daily responsibilities include logging and resolving an average of 40 to 50 customer interactions per day. · ...

The Service Desk Analyst I is responsible for the delivery of excellent customer support and timely resolution of service issues raised by end users across Sheppard Pratt. · User account provisioning and de-provisioning · Installation of workstations and applications, including a ...

Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. · An average call lasts approximately 6 minutes; first call resolution rate goal is 75%. · The most common calls are listed below: · Microsoft Outlook · Microsoft ...

The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · This role is ideal for someone with hands‑on experience supporting users in a helpdesk environment and a strong ...

+b>Job summary · We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · +Serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast paced help desk environment. · ...

We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · In this role you'll serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast-paced help desk environment.Manag ...

+We are seeking an experienced and proactive Help Desk Analyst to join our internal IT team.+ · +Respond to all incoming support requests via the Jira Service Desk ticketing system, email, Teams chats and phone. · ...

The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · ...

To provide support and services to end users of LifeBridge Health's Information Systems. · Maintain equipment/end user functionality/productivity. · Provide Tier-1 end user support with all relevant Windows operating systems, Microsoft Office and various in-house desktop applicat ...

We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team.In this role, you'll serve as the first point of contact for end users, providing technical support, troubleshooting and issue resolution in a fast-paced help desk environment. · ...

We are hiring a Helpdesk Technician to work onsite in Catonsville, MD. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. · ...

The Service Desk Analyst is responsible for the delivery of excellent customer support and timely resolution of service issues raised by end users across Sheppard Pratt. · Additional responsibilities include: · User account provisioning and de-provisioning · Installation of works ...

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. You will play a critical role in supporting over 50 veterinary practice locations across the eastern United States. · ...

We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team. · Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism · Serve as a customer advocate, ensuring timely and effective problem resolution · ...

We are seeking an IT Service Desk Analyst to provide Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. · ...

We are hiring Service Desk Analysts to support internal employees. · The job requires 1-2 years of help desk experience and proficiency with Microsoft Windows operating systems. · This is a contract position based in Halethorpe, MD., with hybrid work arrangement (in-office and re ...

We are seeking a Service Desk Analyst to resolve technical issues and provide prompt effective solutions to ensure smooth operations and customer satisfaction. · ...

Liderar un equipo para trabajar juntos asumiendo diferentes funciones organizativas con base en los objetivos generales del negocio. Analizar las tendencias del mercado para identificar nuevas oportunidades. · ...