IT Service Desk Analyst I - Towson
2 weeks ago

Job summary
Under direct supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone email and remote support for the IT Service Desk.Responsibilities
Logs responds to and resolves Tier I incidents and service requests within SLA timelines GBMC Greater Behaviors Schedules work to meet departmental SLAs and to accommodate customer's needs requirements Creates documentation necessary to install provide ongoing support for current systems Utilizes manages software hardware inventory management system Installs upgrades maintains system application components on client computing platforms by performing hardware repairs configuring operating systems applications providing support for all hardware components Provides On Call support as determined by the Service Desk Manager department procedure.Job description
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