IT Service Specialist - Cary, United States - Mattamy Homes

Mattamy Homes Cary, United States

4 weeks ago

Description

Location:

Raleigh, NC

Employment Type:

Full-Time / Permanent / Onsite

Who we are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson.

What you'll do

Support and ensuring delivery of IT services to the business so that end users can accomplish business tasks
Triage issues and service requests via phone, e-mail or service desk ticketing system
Coordinate Field Service Partners in scheduling delivery and infrastructure deployment
Provide a prompt response to user requests for information and assist in application system problem resolution
Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents
Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions
Troubleshoot, problem-solve and assist with office moves

What you bring

Bachelor's degree in Computer Science, Information Systems, Business or related field
Must be available to travel to Charlotte, NC to help on special projects or general support if/when needed
Should have A+ Certification / Network + and Security + are preferred as well, but not required
Must have a minimum of 5 years of related work experience
Knowledge and/or experience with Microsoft technologies (Office 365, Windows 10/11, SharePoint)
Knowledge and/or experience with Mobile technologies (Apple/iOS, Android)
ITIL Foundations Certification an asset
Experience managing corporate desktop environments for patching, antivirus, application deployment
Deep knowledge of Wide Area Network and LAN technologies that can be used to connect site\trailers\offices
Demonstrated experience with client support and a proven ability to deliver a high level of customer service
Customer and Vendor relationship management skills
Excellent written and verbal communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
Must be able to travel throughout the designated regions up to 25%, as well as other markets as needed (AZ, NC, FL)

Physical Requirements

Must have a valid driver's license
Must have vehicle and be willing to drive to satellite offices
Must be able to lift up to 50 lbs, work in tight spaces including IT closets and under desks for equipment set up
Must be able to sit for long periods of time

Bonus points

Knowledge and/or experience in Homebuilding an asset
Network + and Security + Certifications

Be yourself. We want it that way.

At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities.

Our competitive compensation and full-time employee benefits package includes:

3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
Health, Dental and Vision Insurance
Life Insurance and Short/Long Term Disability
Flex Spending, 401K with Company Matching and Tuition Reimbursement
Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

Mattamy's mission

To provide the best homeowner experience

Mattamy's core values

Teamwork
Commitment
Community
Sustainability

Recent recognition

Best Places to Work in Charlotte for 2023, 2022, 2020, 2018 & 2017
Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015
Best Places to Work in Orlando for 2023, 2022, 2021, 2018, 2016 & 2013
Best Places to Work in Phoenix for 2023, 2022 & 2021
Best Places to Work in Raleigh for 2023, 2022 & 2021
Best Places to Work in Southeast, FL for 2024, 2023
Best Places to Work in Tampa Bay for 2023, 2022, 2021, 2020 & 2019

A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding.

Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future.

Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.

Qualified applicants will be contacted directly by the Talent Acquisition team.

Customer Service Specialist

2 weeks ago

Massey Services, Inc. Cary, United States Full time

Posting Details · Job Details · Description · Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating 38 consecutive years of profitable ...
Customer Service Specialist

4 weeks ago

Beta Plus Technologies, Inc. Cary, United States

Mediant, a BetaNXT company, provides investor communications technology and technology-enabled solutions to banks, brokers, corporations, funds and investment managers. Mediant's innovative technology ensures regulatory compliance and creates opportunities to strengthen sharehold ...
Customer Service Specialist

3 weeks ago

BetaNXT Inc Cary, United States

Job Description · Job DescriptionMediant, a BetaNXT company, provides investor communications technology and technology-enabled solutions to banks, brokers, corporations, funds and investment managers. Mediant's innovative technology ensures regulatory compliance and creates oppo ...
Financial Client Services Specialist

3 weeks ago

VetJobs Cary, United States

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, ...
Customer Service Specialist

4 weeks ago

Massey Services Cary, United States

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating 38 consecutive years of profitable growth, Massey Services and its subsidiary organ ...
Building Automation Service Specialist II

2 weeks ago

Schneider Electric Morrisville, United States

Schneider Electric is looking for a BAS Service Specialist ; this position is a field-based position where you may perform any number of roles. · The successful candidate will work closely with project managers in delivery of any of the following project design/review, software, ...
Financial Client Services Specialist

3 weeks ago

SIEMENS AG Cary, United States

All include the timely and accurate process of the following key items:Staying current and up to date on Salesforce Cases & Processes. New Orders assisting and providing information on clients. CCR (ACR) Processing. Cancellation Processing. Manuall Client Service, Support, Specia ...
IT Service Specialist

3 weeks ago

Mattamy Homes Raleigh, United States

Location: · Raleigh, NC · Employment Type: · Full-Time / Permanent / Onsite · Who we · are · Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,0 ...
Customer Service Specialist

2 weeks ago

Alphanumeric Raleigh, United States Full time

Overview: · Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Korean ) , who are able to problem-solve with a focus on strategic thinking. · This is a high-volume contact center and candidates are chosen to deliver an optimized custom ...
HVDC Services Proposal Specialist

2 weeks ago

Siemens Energy Raleigh, United States Full time

HVDC Services Proposal Specialist · About the Role · Location United States of America North Carolina Raleigh Company Siemens Energy, Inc. Organization Grid Technologies Business Unit Service Full / Part time Full-time Experience Level Experienced Professional How You will ...
Customer Service Specialist

23 hours ago

RI International Raleigh, United States

RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Customer Service Specialist, ...
Treasury Services Specialist

1 week ago

Commercial Bank of California Irvine, United States

Job Description · Job DescriptionJOB SUMMARY · The Treasury Services Specialist is responsible for the implementation of electronic banking / cash management services, onboarding, client training, ongoing client support and application maintenance. TSS must maintain treasury serv ...
Senior Physician

1 week ago

Velocity Enterprises Cary, United States

For a client in the commuter area of a major city in North Rhine-Westphalia, we are currently looking for a senior physician (m/f/d) for the department of internal medicine and gastroenterology. · The facility is part of a group of three locations. The hospital is equipped with a ...
Mandatory internship in the field of IT project management and

1 week ago

Spectrum Industries Cary, United States InternshipSHIP

Company Description · At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people's lives. Our promise to our employees is rock solid: we grow together, enjoy our work, and inspire each other. Welcome to Bosch. · Robert B ...
Procurement Specialist

1 week ago

Sapphire Innovations Cary, United States

Your Responsibilities · As an experienced procurement specialist (m/f/d) with a focus on electricity procurement, you will be responsible for strategically procuring the entire electricity demand for nationwide consumption points. You will analyze the market, conduct tenders, and ...
Pharmacy Services Specialist

1 week ago

Experis Durham, United States Contract

Title: Pharmacy Service Specialist · Location: Remote (Candidate from EST Time Zone is preferred) · Duration: 6 months (Possibility of C2H) · Pay Rate : $26/hr (On W2) · We are looking for a "Pharmacy Service Specialist "to join one of our Fortune 500 clients. · Job Responsbiltie ...
National Accounts Customer Service Specialist

4 weeks ago

JF Petroleum Group Morrisville, United States

Job Type · Full-time · Description · The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontract ...
Attractions Guest Services Specialist

2 weeks ago

City of Raleigh North Carolina Raleigh, United States

Join our team at historic Pullen Park, North Carolina's first amusement park. The Pullen Park campus contains 67 acres of gorgeous park land, offering a variety of activities to keep guests of all ages engaged and entertained. Our offerings include a Guest Service, Guest, Special ...
Building Automation Service Specialist II

2 weeks ago

Schneider Electric Morrisville, United States

Schneider Electric is looking for a BAS Service Specialist ; this position is a field-based position where you may perform any number of roles.The successful candidate will work closely with project managers in delivery of any of the following project componentssystem design/revi ...
Building Automation Service Specialist II

2 weeks ago

Schneider Electric Morrisville, United States

Schneider Electric is looking for a BAS Service Specialist ; this position is a field-based position where you may perform any number of roles. The successful candidate will work closely with project managers in delivery of any of the following project design/review, software, i ...