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    Reservations - Miami, United States - Kyu Restaurants

    Kyu Restaurants
    Kyu Restaurants Miami, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Reservationist for KYU Miami, KYU NY, and KYU Las Vegas

    Responsibilities:

    • Have in-depth knowledge of KYU information, menu offerings, and restaurant policies.
    • Possess comprehensive proficiency in using the reservation platform and tools.
    • Adhere consistently to reservations procedures and guidelines.
    • Serve as the initial point of contact for the restaurant, delivering positive, courteous, and professional service via phone and email.
    • Manage various reservation-related tasks, including booking reservations, handling large party contracts, processing credit card authorizations, etc.
    • Collaborate effectively with managers and the host team, sharing all pertinent information to ensure guest satisfaction.
    • Execute all assigned tasks and responsibilities to a high standard of quality.
    • Participate in provided training sessions to enhance skills and knowledge.

    Qualifications:

    • Essential: 1-2 years of experience in booking reservations using platforms like OpenTable, Sevenrooms, Resy, etc.
    • Minimum 1-2 years of previous exposure to a high-volume, fast-paced restaurant environment involving phone and email communication.
    • Exhibit professional and friendly phone etiquette at all times.
    • Proficiency in English is a requirement; knowledge of other languages is a valuable asset.
    • Maintain a consistently friendly demeanor, displaying a readiness to assist and a positive attitude.
    • Demonstrated ability to manage and thrive in stressful situations, delivering performance under pressure.
    • Flexibility in scheduling, with a willingness to work during nights, weekends, and holidays.
    • Dependable, responsible, and punctual work ethic.

    Schedule:

    • Workdays: Monday to Friday
    • Availability for weekends
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