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    Client Services Director - Houston, United States - GetixHealth

    GetixHealth
    GetixHealth Houston, United States

    3 weeks ago

    Default job background
    Description

    POSITION RESPONSIBILITIES:
    This entails assigning day-to-day tasks and guiding teams through issue
    escalations and client interactions, as well as meeting with clients directly to cultivate long-term relationships.
    Within the assigned portfolio of clients, the CSD is also responsible for contract renewals, identifying new
    growth opportunities, and securing add-on business through service solution sales.


    • Manage client relationship & serve as senior key GetixHealth liaison for communication
    • Thorough understanding contract & scope of services provided to clients within assigned portfolio
    • Ensures contractual SLAs are being met by GetixHealth
    • Intimate knowledge of project performance: collections, resolution, aging, telephony stats, letters, staffing
    #, fees, etc.


    • Ability to communicate effectively & present professionally to client in all forms of communication
    • Accountable for overall project success & client satisfaction
    • Maintain SharePoint/Server Folder is kept up to date for all client specific documents, reports, PRT, etc.
    • Review A/R inventory for trends: data mining opportunities to increase accuracy, effectiveness, productivity
    • Review inventory assignments for client contractual adherence
    • Work w/internal operations leaders to ensure GetixHealth is on track to meet or exceed goals

    Provide Consultative Feedback:
    Recommend, develop, and implement guidelines, policies, procedures, and

    processes to ensure timely, accurate and compliant resolution to the scope of business assigned.


    • Ability to effectively communicate w/internal colleagues to drive desired project results
    • Maintain written project issue tracker for open concerns and pursue toward resolution
    • Escalate appropriately complaints & issues to ensure prompt & accurate remedy; communicate &
    document outcome.


    • Manage joint project initiatives with the client to successful implementation
    • Update PRT (Project Reference Template) with any new policies or procedures related to client project
    • Knowledge, understanding and compliance with GetixHealth policies and procedures
    • Prepare written narrative of project performance for each client in assigned portfolio
    • Delivery of EOM Reports & Executive Scorecard to client
    • Host & lead monthly meetings scheduled for clients within assigned portfolio
    • Effective communication to client C-Suite / Director Level leadership on project performance & initiative status
    • Distribute formal agenda 24 hours prior to meeting to all participants
    • Distribute formal meeting minutes to all participants within 48 hours after meeting
    • Update issue tracker
    • Review and discuss month end results with internal GetixHealth personnel
    • Validation of account transfers within system (EO/Conversion/Insurance/BD)
    • Validation of interface file accuracy (assignments load, notes exchanged, etc.)
    • Ensure system access & connectivity for required staff
    • Review Staffing levels appropriate & adhere to budget
    • Provide long-term revenue projections as needed by project to Finance & Operation Leaders
    • Review and identify operational trends & opportunities for improvement
    • Perform other duties as assigned by management. EDUCATION AND EXPERIENCE
    • Bachelor's degree or equivalent combination of education and experience preferred
    • Must be proficient in basic computer and business solution software including MSOffice (Excel, Word, PowerPoint), MS Teams conferencing and Salesforce. Skilled in common project management desktop tools as well.
    • Working knowledge of industry EHR platforms, such as EPIC, Cerner, Meditech, MS4, IDX, NextGen, HBOC-STAR, etc.
    • Working knowledge of Revenue Cycle Management (RCM) collection platforms such as Artiva HC, Artiva RM, Columbia Ultimate Business Solutions (CUBS), FACS, NextGen
    • Working knowledge with secure data transfer methods and system connectivity (i.e., HL7 files, Citrix, VPN, SFTP)
    • Five to seven years industry experience in healthcare revenue cycle management. Two to three years' experience in a Director level position. (Preferred) KNOWLEDGE, SKILLS & ABILITIES
    • Travel onsite to client locations as needed for in-person meetings & interaction with client leadership
    • Vet opportunities for charitable & philanthropic support within client organization / community
    • Host clients at our GetixHealth offices for meetings, tours & presentations
    • Prepare and deliver presentation material using PowerPoint, Excel, Word
    • Attend industry conferences & networking events (Travel may be required)
    • Participate in hiring & onboarding process for staff assigned to portfolio projects
    • Complete employee reviews and assessments for all direct reports
    • Prepare for New Contract & Renewals: Includes but not limited to, collection of necessary data for pricing proposal interact action with
    • Engage in legal counsel on contract draft, active negotiation & exchange of redline versions.
    • Prepare Formal RFP

    Response Documents:
    Deliver a professional presentation package that demonstrates GetixHealth strengths and abilities

    • to meet and exceed the needs of the prospective client, include all supporting material required, as well as approved pricing proposal.
    • Explore opportunities to expand scope of services with current client base
    • Attend industry conference & networking events to promote sales opportunities (Travel may be required)
    • Provide leadership in guiding contract renewals and expansion of business negotiations
    • Update
    • Prepare Formal RFP

    Response Documents:

    Deliver a professional written presentation package that articulates & demonstrates GetixHealth strengths and abilities to meet and exceed the needs of the prospective client, with an approved pricing proposal for scope of services.


    • Excellent verbal, written, and interpersonal communication skills
    • Present a professional appearance in attire, grooming, and behavior WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
    • Ability to manage multiple projects simultaneously. Be flexible to change, and work within formal in-person teams and remote network environments. Position does not adhere to a uniform 8:00 am -5:00 pm M-F schedule, and flexibility to work outside these hours is expected based upon client and Company needs.
    • Must meet minimum technical specifications for remote working conditions. Willingness to travel.

    ADDITIONAL NOTES

    • This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
    GETIXHEALTH IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND AN E-VERIFY EMPLOYER
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