Front Desk Agent - Las Vegas, United States - MGM Resorts International

MGM Resorts International Las Vegas, United States

3 weeks ago

Description

Become one of the stars behind the S.H.O.W. and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and with guest room check-ins and check-outs
Enhance guest experience through offering upgraded accommodations where available
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

IDEAL CANDIDATE:

Six (6) months experience in guest services focused role
Six (6) months face-to-face guest service experience
Proficient computer skills
Knowledge of Learning Management Systems (LMS) platform

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