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    Front Desk Agent - Las Vegas, United States - Donohoe Companies

    Donohoe Companies
    Donohoe Companies Las Vegas, United States

    2 days ago

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    Description

    Hampton Inn & Suites/Home2 Suites Las Vegas is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.


    Position Summary:
    Front desk agents assist with all aspects of guest services and present a positive impression of our hotels. They make room reservations, provide information and services to guests and receive payment for services.


    Essential Functions:

    • Check guests in and out of the hotel according to hotel and/or brand standards.
    • Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
    • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
    • Take, modify and cancel guestroom reservations.
    • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
    • Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.
    • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
    • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
    • Maintain cleanliness of the Front Office area.

    Additional Responsibilities:

    • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
    • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

    Skills and Abilities:

    • Good communication and interpersonal skills.
    • Ability to stand for extended periods of time.
    • Ability to work in a fastpaced environment.
    • Ability to maintain control and composure in difficult situations and exhibit good judgment.
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