-
Student Support Specialist
3 weeks ago
Communities In Schools North Carolina Fayetteville, United StatesJob Description · Communities in Schools of North Carolina and Luther Nick Jeralds School are seeking a Student Support Specialist who will coordinate integrated student supports. The Student Support Specialist is responsible for overall program management and partnership develo ...
-
Fiscal Support Specialist
2 weeks ago
Arkansas School for Mathematics, Sciences and the Arts Fayetteville, United StatesFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better worl ...
-
Fiscal Support Specialist
1 week ago
University of Arkansas System Fayetteville, United StatesCurrent University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institu ...
-
Peer Support Specialist I
2 weeks ago
RI International Fayetteville, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves a ...
-
Peer Support Specialist I Fayetteville, NC
6 days ago
RI International Fayetteville, United States**Job details** · Job Type Full-time **Full Job Description** · **Summary of Job:** The Peer Support Specialist I provides support and recovery training to individuals receiving services. The Peer Support Specialist I also assists in implementing/creating a recovery environment ...
-
Biomedical Equipment Support Specialist
1 month ago
Department Of Veterans Affairs Fayetteville, United States Full timeSummary · The Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concerning to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of e ...
-
Specialist in Internal Medicine
3 weeks ago
Sapphire Innovations Campbellton, United StatesAkut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the leading nationwide company for medical professionals. We provide advice and support to doctors in their search for a suitable position, helping them to achieve their pe ...
-
SilverLinx Fayetteville, United StatesYour apprenticeship as a merchant for wholesale and foreign trade management (m/f/d) in Fayetteville · You are at home in the digital world and want to drive technological progress in Germany forward? · As a specialist wholesaler, EFG Cordes & Graefe Emden KG supplies everything ...
-
Clinical Specialist
3 weeks ago
Mallinckrodt Pharmaceuticals Fayetteville, United States Full timeDescription · The Clinical Specialist (CS) is responsible for developing, coordinating, and assuring implementation of corporate scientific and clinical strategies to these thought leaders within academic, clinical, and healthcare organizations. · The Clinical Specialist will de ...
-
Clinical Specialist, Wound Care Supplies
6 days ago
aSure Wound Solutions Fayetteville, United StatesaSure Wound Solutions - Asure Wound Solutions is seeking a highly skilled and dedicated Wound Care Clinical Specialist to join our team. This is a remote position based in the Fayetteville area and requires experience working in nursing homes or long-term care facilities as well ...
-
Nurse Practitioner
2 weeks ago
TEEMA Group Fayetteville, United StatesNurse Practitioner · The Nurse Practitioner will provide primary care services to patients, including diagnosis, treatment, consultation, and follow-up. · Setting: Hospital · Schedule: M-F 8:00 a.m. - 4:30 p.m · Responsibilities: · Provide primary care services to patients, inclu ...
-
Locum Physician
3 weeks ago
LocumJobsOnline Fayetteville, United States Full timeLocumJobsOnline is working with to find a qualified Emergency Medicine MD in Arkansas · About The Position · 5 EDs are seeking Emergency Medicine support. · The facilities are located in Bentonville, Siloam Springs, Springdale. and Fayetteville, Arkansas. · Clinician will be cro ...
-
General Dentist
3 weeks ago
Lane & Associates Family Dentistry Fayetteville, United StatesSign-on Bonus and Partnership potential for the right candidate · About Lane & Associates: Welcome to Lane & Associates, where we love to make you smile Our practice has 60+ locations across North Carolina and has been serving the patients in those communities since 1980. We stri ...
-
Part Time Administrative Assistant
3 weeks ago
Stifel Fayetteville, United States Part timeSummary · The Administrative Assistant performs a variety of administrative functions in support of the department and the department Manager/Director and works to facilitate the smooth operation of the day-to-day department activities. · Essential Duties & Responsibilities · Ans ...
-
Soliant Fayetteville, United StatesMinimum 1+ years nursing experience required. · Job Title: Travel Telemetry Registered Nurse (Tele RN) · Location: Fayetteville, North Carolina · Job Type: Full-time, Contract · Company: Soliant Health · About Us: · Soliant Health is a leading healthcare staffing agency connectin ...
-
Community Relations Liaison
3 weeks ago
Springwoods Behavioral Health Fayetteville, United StatesPosition Purpose: Under the direction of the Director of Business Development, the Community Relations Specialist covers assigned area by representing the facility to people, departments and organizations in a position to refer patients to the hospital. · Position Reports To: Dir ...
-
Multimedia and Communications Specialist
1 week ago
Booz Allen Fayetteville, United States Full timeMultimedia and Communications Specialist · Key Role: · Support the project team in developing and implementing innovative strategic communications and outreach programs and initiatives designed to engage program members, government partners, and stakeholders proactively. Develop ...
-
Multimedia and Communications Specialist
1 week ago
Booz Allen Hamilton Fayetteville, United StatesMultimedia and Communications Specialist · Key Role: · Support the project team in developing and implementing innovative strategic communications and outreach programs and initiatives designed to engage program members, government partners, and stakeholders proactively. Develo ...
-
Senior Marketing Coordinator
1 week ago
Garver Fayetteville, United StatesAre you a creative, organized thinker looking for an opportunity to grow with a winning team? Garver's Field Services Business Line is hiring for the newly created position of Senior Marketing Coordinator. The position will work alongside construction and survey team leaders and ...
-
Customer Service Specialist
3 weeks ago
Mobile Communications America Fayetteville, United StatesMCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Fayetteville, NClocation to support our fast-growing MSSdivision. MCA seeks team members who share our values: service, growth, teamwork, and safet ...
Service Desk Support Specialist - Fayetteville, NC, United States - ASM Research
Description
Service Desk Support SpecialistResponsible for supporting the program/project/client to ensure Infrastructure Services are delivered to meet customer business needs and expectations. Receives and responds to technical/specialized customer problems, issues, requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customers' incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.
Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues.
Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts senior team member to assist.
Monitors and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.Performs follow up on all incidents with customer to ensure customer satisfaction.
Maintains knowledge of the problem tracking software and database.
Maintains knowledge of customer and customer specific business environment. Maintains an understanding of customer Service Level Agreements.
Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.
Participates in operational readiness testing for new business transition activities as required.Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism.
Minimum Qualifications
~ High School Diploma or GED.
~-2-5 years of applicable work experience
~- 1-3 years ITIL experience
Other Job Specific Skills
~ Works independently with general supervision and maintains a high-degree of professional conduct at all times
~ Excellent communication and interpersonal skills
~ Excellent customer service skills
~ Strong problem solving and analytical skills
~ Technical expertise in:
~- Microsoft Windows Operating Systems
~- Microsoft Office
~- Network Connectivity
~- Print Services
~- E-Mail and Internet mail
~ Ability to interact effectively with others
~ Aptitude to multi-task workloads
~ Ability to remain calm and courteous in periods of stress
~ Ability to work with broad range of experience levels
~ Strong administrative and organizational skills
~ Willingness to work overtime and varying hours as required
