Field Service Technician - American Fork, United States - Power Innovations International

Power Innovations International American Fork, United States

1 week ago

Description

Job Description

Job DescriptionSalary:

Work with Power Innovations' internal RMA Lab, and Managers to support RMA replication, root cause, and corrective action on standard customer RMA's. Ensures that customer requests are met in a timely manner. Assist in an engineering capacity with Quality Control/Quality Assurance, which analyzes and reports on production reliability failures and identifies the root cause of failures in order to develop and recommend solutions.

Ability to obtain a valid passport, be able to travel overseas and be allowed onto US military bases preferred, but not required.

· Service Calls

o Travel and complete all assigned service calls

o Document all work in Microsoft Dynamics 365 with an attached service report

o Complete necessary paperwork

o Assure that the ticket is closed

o Metrics

§ Add all files and reports to Microsoft Dynamics 365 within a week of completing service call

§ Tickets closed

· Preventive Maintenance

o Travel and complete all assigned PMs

o Document all work in Microsoft Dynamics 365

o Complete necessary paperwork

Assist Operations and Engineering as needed
- When requested, assist operations and other departments on special projects or product assembly
- Program, troubleshoot, and verify equipment user interfaces post assembly
- Train production personnel on programming equipment before QA/QC

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