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Head of Operations - Allentown, PA, United States - St. Luke's University Health Network
Description
Luke's are our most valuable asset and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.
Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).Ensures operational readiness for clinical and administrative operations (e.g., maintaining supply inventory, office equipment and furnishings, cleanliness; updating time management systems; Manages practice operations, workflow execution, employee collaboration and overall patient experience.
Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.
Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), Practice Operations Coordinators, Clinical Coordinators, etc.) Ensures adherence to policies, procedures, and SLPG Access Governance Principles.
Rarely lifting with assistance, up to 100 pounds.Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization required.
OR Master's Degree in health or business administration and one year of office management experience including one year in a health care organization required.
OR associate degree in health or business administration and eight years of office management experience including one year in a health care organization required.
OR High School Diploma and eight years of office management experience including one year in a health care organization required.
TRAINING AND EXPERIENCE:
Strong business acumen
Quality focused
Medical practice management experience in across key areas: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.
Strong direct performance management, tact and financial acumen required.Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.
Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application.
