csr - Chandler, United States - Adecco Staffing, USA

Adecco Staffing, USA Chandler, United States

Found in: beBee S2 US - 1 week ago

Description

Do you have a passion for helping people and a knack for problem-solving? This Client Care Customer Service Representative role with our client is your chance to make a real difference.

You'll be a trusted advisor for our clients and internal partners, providing exceptional service and navigating complex financial questions.

Top reasons to work with Adecco:

Payday every Friday
Upskilling opportunities through the Adecco Aspire Academy
An opportunity to get hired on permanent with our client.

Job Details:

Length: Temp to hire opportunity.
Location: Chandler, AZ 85224
Shift/Hours: Sun-Thurs 5pm-1:30am AZ time or Tues-Sat 5pm-1:30am AZ time
Pay: $21.00 per hour
This is an onsite position in Chandler, AZ
Training: 5-7 weeks 9am-5:30pm (Training only)

If you meet the qualifications APPLY now

Requirements:

1+ years of high volume Call Center Customer Service experience.
Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner

Responsibilities:

Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
40-60 calls per day average
Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
Display passion, commitment and deliver an experience that improves our customers' financial lives

Job Description:

As a Wealth Management Client Care Customer Service Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients or branch office partners regarding their banking or brokerage accounts including credit and debit cards and small business accounts.

Client Service Representatives may handle inbound calls from clients, branch offices, banking centers, and/or various internal associates. CSR's must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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