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    Customer Service Representative, CSR - Tucson, United States - Quipt Home Medical

    Quipt Home Medical
    Quipt Home Medical Tucson, United States

    4 days ago

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    Description

    Job Description

    Job DescriptionDescription:

    Duties include:

    A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Processing CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A Processing CSR...

    • Liaises with patients, referral sources, and other team members to coordinate patient care
    • Uses software systems to communicate effectively; keeps a record of all patient contacts
    • Maintains strong working knowledge of products and services offered by company
    • Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
    • Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
    • Ensures that referrals and other patient requests are addressed or processed in a timely manner
    • Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary
    • Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service

    About Us ---

    Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family – bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.

    Our Values: A Great Elm Healthcare team member is...

    • Collaborative and works with others to find solutions
    • Results-driven and identifies and achieves goals that further our Mission
    • Innovative and seeks solutions to challenges and takes initiative to improve
    • Sincere and works with honesty, integrity and empathy
    • Professional with high expectations for quality of work, competence, demeanor, ethics

    Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care

    Benefits:

    • Medical Insurance- multiple plans to choose from
    • Dental & Vision Insurance
    • Short Term Disability & Long Term Disability Options
    • Life Insurance
    • Generous PTO plan
    • Paid Holidays
    • 401K match
    • Competitive Pay

    Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202

    Requirements:

    About You ---

    • High school diploma or equivalent
    • 2+ years customer service experience
    • Previous healthcare experience preferred
    • Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills
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