IT Support Specialist - Independence, United States - Sun Life Financial

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
IT Support Specialist

Job Description:

We are seeking a dedicated and proactive IT Support Specialist to join our dynamic team and provide technical assistance to our employees.

In this role, you will be responsible for setting up new laptops and printers, troubleshooting hardware and software issues, and ensuring seamless IT operations within our organization.

This role also encompasses a diverse set of responsibilities, including providing technical support to executives, coordinating disaster recovery exercises, setup and support of cross continental town hall meetings, and contributing to various IT initiatives.

The ideal candidate should possess strong communication skills, a solid technical background, and a customer-centric attitude.

Key Responsibilities:

Onsite Technical Support:

• Provide handson technical support to employees, ensuring the smooth operation of their workstations, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and network issues promptly to minimize disruptions.
• Collaborate with remote IT teams to troubleshoot and resolve complex technical problems.
• Provide remote technical support when necessary, guiding employees through troubleshooting steps or resolving issues remotely.

Executive Support:

• Offer specialized technical support to company executives, addressing their IT needs and concerns in a timely and efficient manner.
• Set up and configure executive devices, software, and communication tools.
• Maintain a high level of confidentiality and professionalism while working with executives' sensitive information.

Disaster Recovery Exercise:

• Assist in the planning, coordination, and execution of regular disaster recovery exercises to ensure the organization's IT systems can effectively recover from potential disruptions.
• Collaborate with crossfunctional teams to simulate different disaster scenarios and assess the readiness of the IT infrastructure.

Town Hall Meetings:

• Manage the technical aspects of companywide town hall meetings and other largescale events, including audiovisual setup, live streaming, and technical support for presenters.
• Ensure that all technical components run smoothly to facilitate effective communication during these important gatherings.

IT Initiatives:

• Participate in and contribute to various IT projects and initiatives, such as system upgrades, software deployments, and process improvements.
• Collaborate with colleagues to identify opportunities for enhancing the organization's IT environment and user experience.

Documentation and Training:

• Maintain accurate documentation of technical procedures, guidelines, and troubleshooting steps.
• Provide training to employees on IT tools, best practices, and security protocols.
• Liaise with external vendors and service providers to ensure timely resolution of hardware and software issues under warranty or support agreements.

User Support and Communication:

• Deliver excellent customer service by addressing user inquiries and issues in a courteous and timely manner.
• Communicate effectively with nontechnical stakeholders, translating complex technical concepts into understandable terms.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong knowledge of operating systems (Windows, macOS) and productivity software (Microsoft Office, Microsoft SharePoint).
• Excellent problemsolving skills and attention to detail.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.
• Customercentric approach and a passion for delivering highquality support.
• Ability to prioritize tasks and manage time effectively in a fastpaced environment.
• Proven experience in providing technical support to executives and endusers in a corporate environment.
• Strong knowledge of hardware, software, operating systems, and network troubleshooting.
• Familiarity with disaster recovery planning and execution.
• Proficiency in audiovisual setups for meetings and events.
• Excellent interpersonal and communication skills, with the ability to work collaboratively in a team and interact effectively with individuals at all organizational levels.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Prior experience with IT project management or coordination is advantageous.

Job Category:
IT - Technology Services


Posting End Date:
29/03/2024

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
IT Support Specialist

Job Description:

We are seeking a dedicated and proactive IT Support Specialist to join our dynamic team and provide technical assistance to our employees.

In this role, you will be responsible for setting up new laptops and printers, troubleshooting hardware and software issues, and ensuring seamless IT operations within our organization.

This role also encompasses a diverse set of responsibilities, including providing technical support to executives, coordinating disaster recovery exercises, setup and support of cross continental town hall meetings, and contributing to various IT initiatives.

The ideal candidate should possess strong communication skills, a solid technical background, and a customer-centric attitude.

Key Responsibilities:

Onsite Technical Support:

• Provide handson technical support to employees, ensuring the smooth operation of their workstations, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and network issues promptly to minimize disruptions.
• Collaborate with remote IT teams to troubleshoot and resolve complex technical problems.
• Provide remote technical support when necessary, guiding employees through troubleshooting steps or resolving issues remotely.

Executive Support:

• Offer specialized technical support to company executives, addressing their IT needs and concerns in a timely and efficient manner.
• Set up and configure executive devices, software, and communication tools.
• Maintain a high level of confidentiality and professionalism while working with executives' sensitive information.

Disaster Recovery Exercise:

• Assist in the planning, coordination, and execution of regular disaster recovery exercises to ensure the organization's IT systems can effectively recover from potential disruptions.
• Collaborate with crossfunctional teams to simulate different disaster scenarios and assess the readiness of the IT infrastructure.

Town Hall Meetings:

• Manage the technical aspects of companywide town hall meetings and other largescale events, including audiovisual setup, live streaming, and technical support for presenters.
• Ensure that all technical components run smoothly to facilitate effective communication during these important gatherings.

IT Initiatives:

• Participate in and contribute to various IT projects and initiatives, such as system upgrades, software deployments, and process improvements.
• Collaborate with colleagues to identify opportunities for enhancing the organization's IT environment and user experience.

Documentation and Training:

• Maintain accurate documentation of technical procedures, guidelines, and troubleshooting steps.
• Provide training to employees on IT tools, best practices, and security protocols.

Vendor Coordination:

• Liaise with external vendors and service providers to ensure timely resolution of hardware and software issues under warranty or support agreements.

User Support and Communication:

• Deliver excellent customer service by addressing user inquiries and issues in a courteous and timely manner.
• Communicate effectively with nontechnical stakeholders, translating complex technical concepts into understandable terms.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong knowledge of operating systems (Windows, macOS) and productivity software (Microsoft Office, Microsoft SharePoint).
• Excellent problemsolving skills and attention to detail.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.
• Customercentric approach and a passion for delivering highquality support.
• Ability to prioritize tasks and manage time effectively in a fastpaced environment.
• Proven experience in providing technical support to executives and endusers in a corporate environment.
• Strong knowledge of hardware, software, operating systems, and network troubleshooting.
• Familiarity with disaster recovery planning and execution.
• Proficiency in audiovisual setups for meetings and events.
• Excellent interpersonal and communication skills, with the ability to work collaboratively in a team and interact effectively with individuals at all organizational levels.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Prior experience with IT project management or coordination is advantageous.

Job Category:
IT - Technology Services


Posting End Date:
29/03/2024
Shine together
At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers.

As part of Sun Life's growing team, you have an impact on people in your community and around the world.

Shape the future
With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

#J-18808-Ljbffr