Outreach Specialist - Independence, United States - HarmonyCares

Description

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

The Outreach Specialist is primarily responsible for placing high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner in the comfort of the member's home. As an Outreach Specialist you will:

• Answer any incoming calls from members and case managers as well as return any voice mail messages in a timely manner.
• Establish a rapport with members and clearly explain the offered services while obtaining and securing the In Home Assessment as requested by the Health Plan.

• High school diploma/GED or higher
• 1 year of call center experience, or relevant tele-sales experience
• Basic knowledge of medical terminology
• Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
• Experience with integrated voice/IT systems
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
• Demonstrable success in quickly building telephonic relationships with prospective customers
• Must be willing to participate and contribute to the overall team environment
• Requires flexible work hours when working with health plans and markets that may be in different time zones