- Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
- Implements and administers new products or programs including sales promotion and incentive programs, encourages staff member participation to stimulate new growth.
- Originates residential mortgage applications.
- Makes recommendations on the following issues which are given particular weight; recruiting, hiring, assigning jobs, promotions, performance appraisals, salary decisions, counseling, disciplines, and terminations.
- Provides training in bank policies and procedures; conducts regular staff meetings.
- Maintains prescribed security controls to protect against criminal and fraudulent activity and unnecessary risk and exposure.
- Maintains communications between the branch and management through regular reporting and attending staff meetings.
- Knows all features and benefits of bank's products, programs and services.
- Supervises assistant manager, head teller and tellers.
- Provides quality customer service through personal contact with customers and prospects in adherence with company policy.
- Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
- Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
- Works to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
- Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.
- High School Diploma or equivalent education or experience.
- Supervisory experience.
- Customer service experience.
- Cash handling experience.
- Effective verbal communication skills.
- Well organized with the ability to manage multiple tasks.
- Ability to work well in small groups.
- Bachelor's degree.
- Previous banking experience.
- Ability to lift 10 to 20 lbs.
- Must be able to stand for long periods of time.
- Must have dexterity to handle money.
- Must use hands to operate office machines.
- Ability to communicate both in person and/or by telephone.
-
Branch Manager
2 weeks ago
Truly Nolen Orlando, United StatesAre you looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment? If you answered we want to meet you · Our management trainee program provides a clearly defined career path to running your own branch · JOB SUMMARY · The lucky candid ...
-
Branch Manager
2 days ago
Ruppert Companies Oviedo, United States**Descripción** · Ruppert is a commercial landscape maintenance and construction company combined as a privately and employee-owned contractor and service provider. A multi-state presence with a small company feel, our mission is to provide opportunities for our people, take care ...
-
Branch Manager
4 weeks ago
ICW Group Orlando, United States** Branch Manager - Workers' Compensation** · **Job Category****:** Work Comp Underwriting · **Requisition Number****:** BRANC005320 · Showing 1 location · **Job Details** · **Description** · ICW Group is hiring for a **Branch Manager** to lead and oversee the Workers Compensa ...
-
Branch Manager
3 weeks ago
Hi-Peak Staffing Solutions Orlando, United StatesThe Branch Manager is responsible for overall business executions of the branch location, managing projects and all personnel for overall branch success. Oversee project superintendents and foremen as assigned by the Unit President to ensure the completion of projects that meet c ...
-
Branch Manager
4 weeks ago
sproutwholesale Orlando, United States**Branch Manager (Retail Mortgage) - Remote** · at Sprout Mortgage · Orlando, Florida · The Branch Sales Manager directs and manages the sales activities of the branch, ensuring that efficient customer service is provided and quality loans are generated. This person is responsi ...
-
Branch Manager
3 weeks ago
Trustco Bank Orlando, United StatesOrlando, Florida (Lee Vista) · Active - Regular full-time-Management · Orlando, FL, · US · Requisition ID: · 4396 · EEO Statement: · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, col ...
-
Branch Manager
2 weeks ago
Easy Ice Orlando, United StatesJob Description · Job Description · The · Branch Manager 's primary responsibility is to provide direction, ensuring its Team represents the best options for our service offering. In addition, this position is responsible for the oversight of customer service issues, including ...
-
Branch Manager
2 weeks ago
PeopleReady Orlando, United StatesJob Description · We're searching for a natural leader who is ready to make an impact by leading day-to-day operations of our Orlando, FL branch. The ideal candidate has a passion for strategy and is as interested in achieving business results as they are in making connections w ...
-
Branch Manager
2 weeks ago
Easy Ice LLC Orlando, United StatesJob Description · Job DescriptionThe Branch Manager's primary responsibility is to provide direction, ensuring its Team represents the best options for our service offering. In addition, this position is responsible for the oversight of customer service issues, including all requ ...
-
Branch Manager
1 week ago
Orkin Orlando, United StatesOverview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Branch Manager, you're the leader cultivating a team to deliver top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Branch Manager in Train ...
-
Branch Manager
2 weeks ago
Wells Fargo Orlando, United StatesAbout this role: · Wells Fargo is seeking a... · In this role, you will: · Lead, manage, and develop a team of direct and indirect reports in providing an exceptional customer experience, focused on service, advice, and guidance; identify opportunities for making banking easier ...
-
Branch Manager
4 weeks ago
White Cap Supply Holdings, LLC. Orlando, United StatesWhite Cap · Branch Manager · in · Orlando , · Florida · A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building T ...
-
Branch Manager
8 hours ago
Gallagher Orlando, United StatesAbout Us: · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organi ...
-
Branch Manager, Central Florida Branch
1 week ago
AXA Equitable Holdings,Inc, Orlando, United StatesAt Equitable, our power is in our people. · We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of work ...
-
Branch Manager Trainee
3 weeks ago
Mariner Finance Orlando, United StatesMariner Finance is looking for recent college grads who are natural leaders, arent afraid to take initiative, and are able to manage multiple priorities in a fast-paced environment. · Mariner Finance offers a comprehensive training program that will JUMPSTART your career at our ...
-
Assistant Branch Manager I
2 weeks ago
Trustco Bank Orlando, United States Regular Full timeSUMMARY: · The Assistant Branch Manager supports the branch manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to ...
-
Bilingual Mortgage Branch Manager
2 weeks ago
Southeast Recruiters LLC Orlando, United StatesLocation · Orlando, FLNo Remote · **Bilingual Mortgage Branch Manager****Location: Orlando, FL****Position: Bilingual Mortgage Branch Manager, Multicultural Lending Division****Company Information:****Our client, based in Tennessee, has been helping people purchase and refinanc ...
-
Assistant Branch Manager
1 week ago
Stone Warehouse Orlando, United StatesJob Description · Job DescriptionStone Warehouse USA is one of the largest suppliers of natural and engineered stone in Florida and Michigan with multiple locations and expanding. We are renowned for the high quality and unique selection of granite, marble, quartzite, and Porcela ...
-
Branch Manager
3 weeks ago
Hi-Peak Staffing Solutions Orlando, United StatesThe Branch Manager is responsible for overall business executions of the branch location, managing projects and all personnel for overall branch success. Oversee project superintendents and foremen as assigned by the Unit President to ensure the completion of projects that meet c ...
-
Branch Manager
1 week ago
PeopleReady Orlando, United StatesWe're searching for a natural leader who is ready to make an impact by leading day-to-day operations of our Orlando, FL branch. The ideal candidate has a passion for strategy and is as interested in achieving business results as they are in making connections with customers, job ...
Branch Manager - Orlando, United States - Trustco Bank
Description
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Job Title: Branch Manager
Reports to: Branch Administration
FLSA Status: Exempt
Salary Grade: EX02
Supervisory Responsibility: Yes
SUMMARY:
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the head teller or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors.
This is a full-time position. Work hours are scheduled around the following branch hours:
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 12:00pm
Sunday Closed
Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch. Evening and weekend work may be required as job duties demand.
TRAVEL:
Occasionally upon request.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This includes, but is not limited to, the following:
Hiring, placement, upgrading, transfer, demotion or promotion.
Recruitment, advertising or solicitation for employment.
Treatment during employment.
Rates of pay or other forms of compensation.
Selection for training, including apprenticeship.
Layoff or termination.
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.